Dina Graves

• 28 Years of Professional Experience in Sales, Operations, and Customer Service.
• 15 Years of Management Experience
• Mortgage Specialist: referred over $41MM (Million) in the closed mortgage business since July 2013.
• Teller, Banker, Assistant Manager, Lending Experience in Banking.
• Collaborate with partners in Business Banking, Mortgage, Premier, and Private Banking weekly.
• Prepared, Processed, and referred over 100 consumer loans, equity, and credit cards per year.
• Prepared Operation Reports, conducted audits, collected documents, and closed loan files.
• High NPS Scores (Net Promoter - Customer Experience)
• Help in getting clients signed up for Medicare, Debt relief, Auto and homeowner's insurance.

• Edwin Denby High School
• Macomb Community College

Executed daily operations for six employees, performed performance reviews, audited daily operations, and approved consumer loans., Responsible for training numerous new employees in several situations. Able to develop rapport in a work environment that builds teamwork., Resolved customer complaints., Supervised and managed 364 unit apartment homes for McKinley Properties., 15 years Assistant Manager Experience in Banking and 2 years in Property Management., Excellent communication skills in greeting customers, listening and assessing requested desires, and assisting to satisfy needs., Strong teamwork and multi-tasking successfully complete team projects. Promoted from teller to Assistant Manager., Consulted with customers by telephone cold calling for home equity loans. Processed transactions for customers., Top net promoter scores.

NMLS #568259