Chad Johnston
Phoenix,AZ
Summary
Dynamic sales professional with a proven track record at International Cruise & Excursions Inc., excelling in customer engagement and conflict resolution. Adept at implementing strategic sales techniques, I consistently enhance customer satisfaction and retention. My strong communication skills and detail orientation drive successful outcomes in fast-paced environments. In our Recovery Dept, we weren't backed by debt collection laws, and we still achieved 1.2 million dollars from inbound/outbound recovery while manually processing payments from separate delinquent accounts to achieve hourly and monthly goals. Any time I received an upset customer, I always treated it as a golden opportunity to create rapport from resolution, to generate a positive and lasting impression on the customer.
Overview
23
23
years of professional experience
Work History
Promotions Team Member
LP Promotions
Phoenix, AZ
04.2015 - Current
- Coordinated promotional events to enhance brand visibility and customer engagement.
- Assisted in creating marketing materials for various promotional campaigns and initiatives.
- Engaged with customers to promote products and gather feedback on services offered.
- Supported social media efforts by sharing event highlights and customer interactions online.
- Trained new team members on promotional strategies and customer service techniques.
Sales Associate, Financial Recovery Dept
International Cruise & Excursions Inc.
Scottsdale, AZ
12.2014 - 11.2025
- Processed transactions accurately using point-of-sale systems.
- Engaged customers to understand their needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding.
- Handled customer inquiries and resolved issues promptly and professionally.
- Greeted customers and provided exceptional customer service.
- Resolve customers financial issues with payment plans based upon their income.
- Inbound/outbound Financial GSR.
Sales Supervisor
Midwest Publishing Inc
Phoenix, AZ
07.2002 - 11.2025
- Supervised daily sales operations to ensure team efficiency and productivity.
- Trained new sales staff on company policies and customer service standards.
- Conducted regular performance reviews to assess staff development needs.
- Implemented training programs to improve sales techniques and product knowledge.
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
Printing Press Operator
Group Stahls
Phoenix, AZ
03.2023 - 07.2025
- Operated printing presses to produce high-quality printed materials.
- Set up and adjusted machine settings for various printing jobs.
- Monitored production processes to ensure consistent quality standards.
Education
High School Diploma -
Maryvale Highschool
Phoenix, AZ05-2001
Skills
- Customer engagement
- Sales techniques
- Customer service
- Detail orientation
- Communication skills
- Time management
- Conflict resolution
- Teamwork and collaboration
- Persuasive communication
- Persuasive selling
- Strategic planning
- Critical thinking
- Customer retention
- Multitasking
- Task prioritization
Timeline
Printing Press Operator
Group Stahls
03.2023 - 07.2025
Promotions Team Member
LP Promotions
04.2015 - Current
Sales Associate, Financial Recovery Dept
International Cruise & Excursions Inc.
12.2014 - 11.2025
Sales Supervisor
Midwest Publishing Inc
07.2002 - 11.2025
High School Diploma -
Maryvale Highschool
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