Chad Klapko
Dearborn,MI
Summary
Accomplished Service Manager with a proven track record at Integrity Lift Services, enhancing team productivity and customer satisfaction. Expert in engine repair and fostering teamwork, I significantly improved service quality and efficiency. Skilled in electronic diagnostics and customer service, I consistently meet and exceed operational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Road Mechanic
Fraza
08.2018 - Current
- Responsible for providing service to several major accounts.
- Aids in technical support for aforementioned major accounts.
Service Supervisor
Integrity Lift Services
05.2016 - 08.2018
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Assisted with training and development of team members.
- Monitored team's performance and gave feedback when necessary.
Service Supervisor
Alta Equipment Company
09.2013 - 05.2016
- Assisted with training and development of team members.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
Service Manager
Integrity Lift Services
12.2011 - 09.2013
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
Education
GED -
Dearborn High School
Dearborn, MI05.1999
Skills
Brake Systems
Drive train components
Engine repair
Driveline maintenance
Heavy Equipment Operation
Vehicle inspections
Electronic diagnostics
Fuel systems
Equipment testing
Electrical Systems
Teamwork and Collaboration
Customer Service
Certification
- Training Certificate from Yale in LPG Fuel Systems
- Training Certificate from Yale in Hydraulic/Mast Assembly.
- Training Certificate from Yale in Advanced Electrical Controls.
- Training Certificate from Yale in AC/DC Transistorized Controllers.
- Certificate from Clark in Schematics and Components.
- Certificate from Clark in SCR System Troubleshooting.
- Training Certificate from Yale in Transmissions/Drive line.
- Certificate from Schaeff on Transistorized Drive System.
- A trainer in Forklift Safety Training and Licenscing.
- Commercial Drivers License CDL-A.
- Nissan 1N1-1B1/1B2 Sit Down Electric
- Nissan K21/K25 Tier 3 fuel systems
- Doosan IC truck training
- Cat EPKT 3 and 4 wheel sit down riders.
- CARB tier 1 and 2 training
- Over 23 Other Mitsi/Cat E-Learning Courses
- Genie certified
Timeline
Senior Road Mechanic
Fraza
08.2018 - Current
Service Supervisor
Integrity Lift Services
05.2016 - 08.2018
Service Supervisor
Alta Equipment Company
09.2013 - 05.2016
Service Manager
Integrity Lift Services
12.2011 - 09.2013
GED -
Dearborn High School
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