Open To Work
Chad Knope
Dexter,MI
Work Preference
Summary
Expert in roofing sales and property inspection, adept at managing complex insurance claims and client relationships. Skilled in project oversight from assessment to completion, ensuring compliance with client expectations and industry standards. Strong negotiation skills have driven significant sales success and fostered client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Roofing Sales & Estimation / Field Property Inspector
Kearns Brothers Inc.
Livonia, Michigan
05.2023 - Current
- Achieved $1.7MM in sales from June 2023 to June 2025 by leveraging negotiation skills and generating leads through prospecting.
- Advocate for clients in negotiations with insurance adjusters to ensure complete and fair resolutions.
- Guided homeowners through insurance claims process for storm or weather-related damage, ensuring understanding and compliance.
- Educated clients and set clear expectations during restoration process to enhance communication and satisfaction.
- Inspect and document damage through detailed photography and written reports.
- Review the scope of work and insurance estimates for accuracy and fairness.
- Execute contract signings and oversee projects from delivery to job completion, ensuring compliance with client expectations and industry standards.
- Contributed to a well-known roofing company in Southeast Michigan, ensuring high standards.
Household Manager
Stay-at-Home Dad
Dexter, MI
09.2018 - 05.2023
- Coordinated daily operations, logistics, and schedules for a household of five to ensure smooth functioning.
- Directed nutrition, hygiene, education, and behavioral development initiatives to support family health and growth.
- Planned and facilitated developmental and recreational family activities.
- Cultivated life skills, ethics, and effective communication in children to promote personal development.
- Adapted quickly to evolving household needs with empathy and leadership.
Senior Sales Associate
McKinley Inc.
Ann Arbor, MI
06.2015 - 09.2018
- Led renewal rate negotiations and consistently met retention goals and occupancy rates in a competitive Ann Arbor rental market.
- Managed leasing and renewal for 472 apartment homes, enhancing service and relationship-based sales.
- Collaborated with managers to set and meet increased revenue goals and renewal rates.
- Executed marketing strategy and streamlined lead follow-up, digital leasing, contract review, and renewal processes.
- Liaised between residents and office staff to ensure maintenance and community concerns were addressed.
Associate Account Representative
Thomson Reuters
Dexter, MI
11.2013 - 06.2015
- Sold tax and accounting software to businesses to improve operational efficiency. Primarily over the phone and utilizing Zoom and other online meeting software.
- Conducted cold/warm outreach via phone to assess client needs, discuss opportunities, and secure deals.
- Completed advanced sales training in SPIN, Sandler, and Creating Client Value techniques.
- Provided product education and onboarding to clients post-sale, ensuring smooth implementation.
General Manager
Mosquito Squad LLC
Plymouth, MI
03.2012 - 10.2012
- Managed all aspects of operations, including sales, staffing, and service delivery.
- Recruited and trained staff, managed scheduling, and maintained high service standards.
- Managed inventory and provided customer service while driving in-field sales initiatives.
- Executed marketing campaigns and analyzed performance metrics to optimize outreach.
Leasing Consultant
Arbor Pointe Apartment Homes
Ann Arbor, MI
09.2011 - 03.2012
- Advocated for clients during the leasing process, fostering trust and transparency, which led to a significant increase in successful lease signings.
- Explained leasing terms, community features, and eligibility requirements to facilitate informed decision-making for prospective tenants.
- Conducted tours and promoted apartment units to enhance tenant engagement and interest.
- Prepared lease documents, investigated resident concerns, and resolved issues in compliance with regulations.
Senior Sales Associate
McKinley Inc.
Ann Arbor, MI
01.2008 - 03.2011
- Leased several apartment communities within McKinley Portfolio, building relationships and assessing needs to successfully close leasing sales.
- Grew from front office leasing to renewal & leasing responsibilities. Increasing property revenue by increasing renewal amounts and providing top-level service to all community residents.
- Collaborated with managers to meet revenue goals and increase renewal rates.
- Executed marketing strategies for apartment homes and followed up on leads to drive leasing inquiries.
- Liaised between residents and office staff, addressing maintenance and community concerns to enhance resident satisfaction.
Education
Bachelor of Business Administration -
Siena Heights University
Adrian, MI12-2012
Skills
- Roof inspection
- Property inspection
- Sales tracking
- Claims management
- Project assessment
- Project documentation
- Property management software
- YARDI
- Lead2Lease
- MRI
- Quickbooks
- Microsoft Office Suite
- Time optimization
- Client relations
Certification
Resident Insurance Adjuster License, Michigan, 04/01/26, 03/01/27, Department of Insurance and Financial Services
Volunteering And Leadership
A Kid Again, Volunteer, Midland, MI, Volunteered time to help raise money for the wonderful kids at A Kid Again!
Huron River United Methodist Church, Dexter, MI. Upward Basketball Coach, NERF Night, Rummage Sale.
Awards And Scholarships
Scholarship Basketball Player, Siena Heights University
Timeline
Roofing Sales & Estimation / Field Property Inspector
Kearns Brothers Inc.
05.2023 - Current
Household Manager
Stay-at-Home Dad
09.2018 - 05.2023
Senior Sales Associate
McKinley Inc.
06.2015 - 09.2018
Associate Account Representative
Thomson Reuters
11.2013 - 06.2015
General Manager
Mosquito Squad LLC
03.2012 - 10.2012
Leasing Consultant
Arbor Pointe Apartment Homes
09.2011 - 03.2012
Senior Sales Associate
McKinley Inc.
01.2008 - 03.2011
Bachelor of Business Administration -
Siena Heights University