Chad Mansfield
Oregon City
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
19
19
years of professional experience
Work History
Shipping Clerk
Protalus
Tualatin
06.2023 - Current
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Provided assistance in the loading and unloading process of goods from vehicles when necessary.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
E-Commerce Personal Shopper
Krogers Grocery Store
Oregon City
11.2024 - Current
- Utilized e-commerce platforms to process customer orders efficiently and accurately.
- Resolved customer issues promptly to enhance satisfaction and loyalty levels.
- Processed online orders quickly and accurately.
- Responded promptly to customer complaints or issues related to e-commerce transactions.
- Provided product recommendations to customers.
Delivery Driver
Cash Ice
Molalla
07.2019 - 07.2023
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Electronics Sales Associate
Kroger
Oregon City
09.2018 - 07.2021
- Processed payments and maintained accurate drawers to meet financial targets.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Salesperson
Pacific Service Center
Portland
05.2013 - 09.2017
- Developed key customer relationships to increase sales.
- Participated in trade shows, conferences, and other marketing events.
- Advised customers on the latest product features and benefits.
- Maintained accurate records of customer interactions and transactions.
- Conducted market research to identify industry trends and customer needs.
- Provided personalized service to build relationships with customers.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Educated customers about products and services offered by the company.
Account Manager
Coca Cola Enterprises
Wilsonville
10.2006 - 01.2013
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Managed multiple accounts simultaneously while meeting deadlines.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Collaborated with sales team to collectively drive growth and market share.
- Renewed existing accounts by cementing trusting relationships with customers.
- Listened to customer needs to identify and recommend best products and services.
Education
GED -
Coon Rapids High School
Coon Rapids, MN06.1993
Skills
- Shipping and Receiving
- Order Management
- Self-Motivated and Independent
- Relationship Building
- US Driver's License
- Teamwork and Cooperation
- Verbal and Written Communication
Additional Information
- I have coached youth baseball in Oregon City for 12 years various age groups.
- I volunteered to work at Moda Center to raise money for local Highschool Baseball program.
Timeline
E-Commerce Personal Shopper
Krogers Grocery Store
11.2024 - Current
Shipping Clerk
Protalus
06.2023 - Current
Delivery Driver
Cash Ice
07.2019 - 07.2023
Electronics Sales Associate
Kroger
09.2018 - 07.2021
Salesperson
Pacific Service Center
05.2013 - 09.2017
Account Manager
Coca Cola Enterprises
10.2006 - 01.2013
GED -
Coon Rapids High School