Chad Max
Mount Shasta,CA
Summary
Creative software specialist experienced in entertainment asset production and technical support. Skilled in executing test plans and providing advanced user support, contributing to IT projects and mobile title development. Committed to enhancing operational efficiency through collaboration and attention to detail.
Overview
7
7
years of professional experience
Work History
Software Specialist
Cryptic Studios
San Francisco, California
03.2022 - 08.2024
- Carried out structured technology and software test plans to evaluate new tools, hardware, and system changes, carefully documenting results to ensure stability and performance within a game development pipeline.
- Resolved escalated Tier 1 support requests by analyzing system behavior, identifying root causes, and applying effective corrective solutions to minimize downtime for developers and creative teams.
- Delivered intermediate to advanced technical support for end-user workstations, peripherals, and network services, supporting a mix of development tools, game engines, and collaboration platforms.
- Supported ongoing system maintenance efforts by performing software and OS updates, managing configuration changes, creating and deploying system images, and assisting with workstation and device deployments.
- Contributed to IT-led projects involving system rollouts, infrastructure upgrades, and new technology deployments, helping ensure smooth transitions with minimal disruption to production schedules.
Senior Software Support
Electronic Arts
11.2017 - 03.2022
- Carried out structured technology and software test plans to evaluate new tools, hardware, and system changes, carefully documenting results to ensure stability and performance within a game development pipeline.
- Resolved escalated Tier 1 support requests by analyzing system behavior, identifying root causes, and applying effective corrective solutions to minimize downtime for developers and creative teams.
- Delivered intermediate to advanced technical support for end-user workstations, peripherals, and network services, supporting a mix of development tools, game engines, and collaboration platforms.
- Supported ongoing system maintenance efforts by performing software and OS updates, managing configuration changes, creating and deploying system images, and assisting with workstation and device deployments.
- Contributed to IT-led projects involving system rollouts, infrastructure upgrades, and new technology deployments, helping ensure smooth transitions with minimal disruption to production schedules.
Education
Some College (No Degree) -
UNLV
Las Vegas, NVSkills
- Software Development
- Test plan execution
- Network troubleshooting
- System maintenance, WIndows and Mac
- Device support
- Documentation practices
- IT project involvement
References
References available upon request.
Timeline
Software Specialist
Cryptic Studios
03.2022 - 08.2024
Senior Software Support
Electronic Arts
11.2017 - 03.2022
Some College (No Degree) -
UNLV