Chad McGroder
Applebee's Neighborhood Grill & Bar
Huntington
Summary
Experienced with preparing and cooking variety of dishes in fast-paced kitchen environment. Utilizes effective time management and multitasking skills to ensure efficient meal preparation. Knowledge of maintaining food safety standards and creating collaborative team atmosphere.
Experienced with operating and maintaining production machinery to ensure efficient and high-quality output. Utilizes troubleshooting skills to address technical issues promptly and maintain continuous operations. Knowledge of adhering to safety protocols and optimizing workflow processes.
Work History
Manager on Duty
- Supervised daily floor operations to maintain service flow and team accountability.
- Resolved customer concerns promptly while preserving quality standards and guest satisfaction.
- Coordinated staff assignments, breaks, and coverage to support consistent productivity.
- Monitored compliance with safety, sanitation, and store policy requirements.
- Addressed shift issues and escalated operational concerns to appropriate leadership.
- Trained new team members on procedures, workflows, and customer service expectations.
- Verified opening and closing procedures to ensure readiness and secure operations.
- Reviewed inventory levels and communicated supply needs to prevent service disruptions.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Production Operator
- Operated production machinery following safety procedures and quality standards.
- Inspected finished products for defects and separated nonconforming materials.
- Loaded raw materials and staged supplies to support continuous production flow.
- Cleaned workstations and maintained organized production areas for safe operations.
- Followed standard operating procedures to meet daily production requirements.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Inspected final products for defects and flaws using proper QA procedures.
- Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.
- Seamlessly transitioned between various machines when needed, demonstrating proficiency in multiple aspects of the production process.
- Handled raw materials efficiently, minimizing waste during the production process.
- Demonstrated flexibility in adapting to changing priorities while maintaining focus on meeting production targets and deadlines.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Made sure that products were produced on time and are of good quality.
Crew Member
- Operated POS system to process orders accurately and support smooth guest flow.
- Prepared menu items following food safety standards and recipe specifications.
- Maintained clean, sanitized workstations, dining areas, and equipment throughout shifts.
- Stocked supplies and ingredients to keep service areas organized and ready.
- Assisted customers with order questions, modifications, and efficient service recovery.
- Trained new crew members on workflow, sanitation, and quality expectations.
- Coordinated opening and closing tasks to ensure shift readiness and accountability.
- Resolved routine issues quickly to maintain consistent service and team productivity.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Line Cook
- Prepared menu items following standardized recipes and plating guidelines.
- Operated grill, fry, and sauté stations to support timely ticket flow.
- Maintained food safety standards through proper storage, labeling, and temperature checks.
- Restocked prep stations and organized ingredients to keep service efficient.
- Coordinated with kitchen staff to prioritize orders during high-volume shifts.
- Monitored product freshness and rotated inventory to reduce waste.
- Sanitized equipment, surfaces, and work areas to meet cleanliness standards.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Grilled meats and seafood to customer specifications.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
- Increased repeat customer numbers with consistent high-quality meal preparation.
- Enhanced kitchen efficiency by maintaining clean and organized workstation.
- Improved team morale and productivity through effective communication and collaboration.
Education
Skills
Food spoilage prevention
Food presentation talent
Supply Management
Kitchen sanitation
Food rotation
Portioning
Ingredients measuring
Plating
Conveyor ovens
Sanitization
Frying
Food safety
Dependable and Responsible
Problem-Solving
Equipment monitoring
Manufacturing
Physical labor
Blueprint reading
Equipment operation
Assembly and production
Material quality inspection
Material loading and unloading
Machinery operation
Worksite safety
Assembly protocols
OSHA guidelines
Customer engagement
Interactive communication skills
Point of sale operation
Food preparation and safety
Point-of-sale transactions
Stocking and replenishing
Cash Handling
ServSafe
Cash register operation
POS system use
Cleaning and organization
Sandwich preparation
Training and mentoring
Team Building
Negotiation
Inventory oversight
Staff Management
Relationship building
Effective leader
Delegation
Timeline
Huntington North
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Line Cook
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Crew Member
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Production Operator
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Manager on Duty
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