Chad Mitchell
Pensacola,FL
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
5
5
years of professional experience
Work History
Closing Shift Lead
McDonald's
07.2019 - 08.2021
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed cash and credit card transactions accurately using POS software.
Fulfillments Team Lead
Abeka
08.2021 - 08.2024
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Developed efficient procedures and methods for tasks.
- Created several manuals and guides for instruction
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Coached team members in techniques necessary to complete job tasks.
Education
Bachelor of Science - Information Technology
Pensacola Christian College
Pensacola, FL12-2025
Skills
- Performance monitoring
- Work assignment delegation
- Relationship building
- Workflow management
- Operations management
- Schedule management
- Quality control
Timeline
Fulfillments Team Lead
Abeka
08.2021 - 08.2024
Closing Shift Lead
McDonald's
07.2019 - 08.2021
Bachelor of Science - Information Technology
Pensacola Christian College
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