Chad Morris
El Campo,TX
Summary
Results-driven Supervising Manager specializing in workflow coordination and inventory oversight. Demonstrated ability to enhance productivity and ensure compliance across teams. Strong leadership skills with a focus on achieving operational excellence.
Overview
14
14
years of professional experience
Work History
Supervising Manager
M Maintenance - Ranch
Fredericksburg, Texas
04.2015 - 08.2025
- Coordinated workflow between departments to enhance productivity and efficiency.
- Monitored inventory levels and managed supply orders for seamless operations.
- Supervised daily operations and ensured adherence to company policies.
- Collaborated with other departments to coordinate workflow processes between teams.
- Tracked progress on projects and provided timely feedback to immediate boss and managers.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Managed team of seven employees, ensuring high productivity and quality standards were met.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company guidelines.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
Operations Manager
City Cleaners - Dry-clean & Laundry
Fredericksburg, Texas
01.2012 - 11.2023
- Managed daily operations to ensure efficient workflow and optimal service delivery.
- Oversaw staff scheduling and training to maintain high performance standards.
- Implemented inventory management systems for cleaner supply tracking and organization.
- Coordinated quality control measures to ensure service excellence and customer satisfaction.
- Facilitated communication between departments to streamline processes and resolve issues.
- Monitored compliance with health and safety regulations within the workplace environment.
- Conducted regular team meetings to foster collaboration and share important updates.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Created detailed reports on the performance of individual departments within operations.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Planned delivery routing, team workflows, and promotional initiatives.
- Presented performance and productivity reports to supervisors.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Oversaw financial management, budget management, accounting and payroll activities.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
Education
Bachelor of Science - Criminal Justice
Texas A&M University-Corpus Christi
Corpus Christi, TX12-1997
Skills
- Workflow coordination
- Inventory oversight
- Team leadership
- Project management
- Compliance assurance
- Operational effectiveness
References
References available upon request.
Timeline
Supervising Manager
M Maintenance - Ranch
04.2015 - 08.2025
Operations Manager
City Cleaners - Dry-clean & Laundry
01.2012 - 11.2023
Bachelor of Science - Criminal Justice
Texas A&M University-Corpus Christi