Summary
Overview
Work History
Education
Skills
Sports
Timeline
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Chad Musteen

E-Commerce Manager
Centerton,AR

Summary

Highly analytical and data-driven E-commerce Manager effectively scales online customer acquisition efforts and e-commerce capabilities to drive sales growth. Routinely tests new features and assets and measures results as company grows and evolves. Strong understanding of e-commerce consumer behavior and audience segmentation along with website analytic and tracking tools.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work History

E-Commerce Manager

Howse Retail
Bentonville, AR
02.2022 - Current
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
  • Constructed new payment systems for online orders to optimize website shopping and boost sales.
  • Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.

Logistics Coordinator

Howse Retail
Bentonville, AR
01.2021 - 02.2022
  • Verified accurate account invoicing through collaboration with accounting department.
  • Managed system support functions to set priorities and service levels expectations.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Sports Sales Manager

Visit Bentonville
Bentonville , AR
08.2019 - 10.2020
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Met with clients, delivering presentations and educating on product and service features and offerings.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Established and cultivated solid business relationships with new or existing customers.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

Recreation Program Assistant

Fayetteville Parks And Recreation
Fayetteville , Arkansas
03.2017 - 05.2019
  • Responded to public inquiries to provide information about programs and facilities.
  • Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
  • Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily.
  • Compiled hourly user statistics to document usage, issues and incidents to complete daily report form.

Recreation Program Manager

Fayetteville Parks And Recreation
Fayetteville, AR
11.2018 - 03.2019
  • Participated in pilot tests and revised programs based on feedback and results.
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.

Education

MBA - Business Administration

John Brown University
Siloam Springs, AR
08.2019 - 12.2021

Bachelor of Science - Management With A Minor in Business

University of Arkansas
Fayetteville, AR
08.2016 - 05.2019

Associate of Arts - General Studies

Northeastern Oklahoma A&M College
Miami, OK
08.2014 - 05.2016

Skills

Sales Reporting

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Sports

Played baseball and other team sports for more than 15 years while being a team captain at the college level. Currently help coach a travel baseball team at the youth level

Timeline

E-Commerce Manager

Howse Retail
02.2022 - Current

Logistics Coordinator

Howse Retail
01.2021 - 02.2022

Sports Sales Manager

Visit Bentonville
08.2019 - 10.2020

MBA - Business Administration

John Brown University
08.2019 - 12.2021

Recreation Program Manager

Fayetteville Parks And Recreation
11.2018 - 03.2019

Recreation Program Assistant

Fayetteville Parks And Recreation
03.2017 - 05.2019

Bachelor of Science - Management With A Minor in Business

University of Arkansas
08.2016 - 05.2019

Associate of Arts - General Studies

Northeastern Oklahoma A&M College
08.2014 - 05.2016

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Chad MusteenE-Commerce Manager