Chad Musteen
E-Commerce Manager
Centerton,AR
Summary
Highly analytical and data-driven E-commerce Manager effectively scales online customer acquisition efforts and e-commerce capabilities to drive sales growth. Routinely tests new features and assets and measures results as company grows and evolves. Strong understanding of e-commerce consumer behavior and audience segmentation along with website analytic and tracking tools.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
E-Commerce Manager
Howse Retail
Bentonville, AR
02.2022 - Current
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Constructed new payment systems for online orders to optimize website shopping and boost sales.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
Logistics Coordinator
Howse Retail
Bentonville, AR
01.2021 - 02.2022
- Verified accurate account invoicing through collaboration with accounting department.
- Managed system support functions to set priorities and service levels expectations.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Sports Sales Manager
Visit Bentonville
Bentonville , AR
08.2019 - 10.2020
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Recreation Program Assistant
Fayetteville Parks And Recreation
Fayetteville , Arkansas
03.2017 - 05.2019
- Responded to public inquiries to provide information about programs and facilities.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily.
- Compiled hourly user statistics to document usage, issues and incidents to complete daily report form.
Recreation Program Manager
Fayetteville Parks And Recreation
Fayetteville, AR
11.2018 - 03.2019
- Participated in pilot tests and revised programs based on feedback and results.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
Education
MBA - Business Administration
John Brown University
Siloam Springs, AR 08.2019 - 12.2021
Bachelor of Science - Management With A Minor in Business
University of Arkansas
Fayetteville, AR 08.2016 - 05.2019
Associate of Arts - General Studies
Northeastern Oklahoma A&M College
Miami, OK 08.2014 - 05.2016
Skills
Sales Reporting
Database Management
Direct sales
Sales presentations
Business development and planning
Sales processes
Strategic planning
Analytical problem solver
Account management
Accomplished manager
Review of contracts
Coaching and mentoring
Systems and software programs
Order management
National accounts management
Trained in consumer marketing
Goals and performance
Staff Management
Vendor management
Verbal and written communication
Time management
Sales operation
Relationship building
Teamwork and Collaboration
Self-Motivated
Attention to Detail
Data Entry
Project Management
Budgeting
Business administration
Expense reporting
Contract negotiations
Organizational skills
Program leadership
Performance monitoring
Sports
Played baseball and other team sports for more than 15 years while being a team captain at the college level. Currently help coach a travel baseball team at the youth level
Timeline
E-Commerce Manager
Howse Retail
02.2022 - Current
Logistics Coordinator
Howse Retail
01.2021 - 02.2022
Sports Sales Manager
Visit Bentonville
08.2019 - 10.2020
MBA - Business Administration
John Brown University
08.2019 - 12.2021
Recreation Program Manager
Fayetteville Parks And Recreation
11.2018 - 03.2019
Recreation Program Assistant
Fayetteville Parks And Recreation
03.2017 - 05.2019
Bachelor of Science - Management With A Minor in Business
University of Arkansas
08.2016 - 05.2019
Associate of Arts - General Studies
Northeastern Oklahoma A&M College
08.2014 - 05.2016