Chad Richert
Kansas City,KS
Summary
Dynamic and results-oriented professional with extensive experience in strategic account management, project leadership, and customer success. Excels in driving customer adoption and growth of B2B solutions while fostering strong client relationships. Eager to leverage expertise and accomplishments to excel as a Customer Success Manager.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
DuraServ
02.2018 - Current
- Acted as primary contact for Mid-Market accounts, ensuring seamless customer lifecycle management and driving adoption of solutions.
- Successfully tracked project budgets, making proactive adjustments to ensure successful project completion.
- Facilitated communication between accounting and operations teams, improving interdepartmental collaboration.
- Contributed to financial reporting, trend analysis, and process improvement efforts, enhancing operational efficiency.
- Developed user-friendly budgeting templates, simplifying processes and maintaining consistency across projects.
- Implemented efficient processes for data entry, reducing errors and increasing productivity.
- Conducted regular account reconciliations, verifying accuracy of job cost entries and resolving discrepancies promptly.
National Accounts Team Lead
DuraServ Corp
01.2018 - 02.2023
- Led cross-functional teams for successful project execution, fostering collaboration and meeting project deadlines.
- Developed and maintained effective relationships with key stakeholders, ensuring alignment with customer needs and expectations.
- Nurtured long-term partnerships with clients, delivering projects on time and providing exceptional customer support.
- Spearheaded multiple high-impact projects simultaneously, meeting tight deadlines under pressure-packed situations.
- Conducted training and mentored team members, promoting productivity and commitment to service excellence.
- Championed continuous improvement initiatives, resulting in optimized processes and cost savings for the organization.
Assistant Manager
McAlister Deli
01.2017 - 01.2018
- Mentored team members to enhance professional development and accountability in the workplace.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Created employee schedules to align coverage with forecasted demands, optimizing operational efficiency.
- Coordinated with vendors to ensure timely delivery of products and resolve supply chain issues.
- Completed regular inventory counts to verify stock levels and forecast future needs.
Assistant General Manager
Nordstrom Bistro N
01.2014 - 01.2017
- Enhanced communication among team members, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and implemented new operational procedures, streamlining daily tasks and improving efficiency.
- Managed team schedule with an eye for coverage needs and individual strengths, ensuring smooth operations.
Education
Bachelor of Science - Human Biological Sciences
Cleveland Chiropractic College
Overland Park, KSReferences: Available Upon Request.
Skills
- Strategic Account Management
- Customer Success
- Project Leadership
- Relationship Building
- Financial Analysis
- Process Improvement
- Team Development
- Communication
- Problem Solving
- Data Analysis
Accomplishments
- Managed 26 different customers successfully.
- Supervised a team of 22 staff members.
- Created training courses for team members to learn new customer systems, processes, and standards.
- Nominated and received DuraServ Corp All-Star award for 2021.
- Received DuraServ Corp MVP awards for 2022 Q2 and 2023 Q1
Timeline
Customer Success Manager
DuraServ
02.2018 - Current
National Accounts Team Lead
DuraServ Corp
01.2018 - 02.2023
Assistant Manager
McAlister Deli
01.2017 - 01.2018
Assistant General Manager
Nordstrom Bistro N
01.2014 - 01.2017
Bachelor of Science - Human Biological Sciences
Cleveland Chiropractic College
References: Available Upon Request.
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