Chad Rouse
Post Falls,ID
Summary
Dynamic leader with extensive experience in business operations management at Killer Burger. Expert in staff training and development, enhancing team performance and service quality. Proven track record in inventory management and budget oversight, driving customer service excellence and sales growth. Adept at strategic planning and maintaining composure in high-pressure situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Killer Burger
post falls, ID
06.2021 - 07.2025
- Managed daily operations of fast-casual restaurant ensuring smooth service.
- Supervised staff training programs to enhance team performance and service quality.
- Oversaw inventory management ensuring adequate stock levels for menu items.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
Assistant Manager
Cracker Barrell
Coeur d'Alene, Idaho
09.2015 - 06.2025
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on company policies and service standards.
- Assisted in scheduling staff shifts to optimize labor resources.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Rogers High School
Spokane, WASkills
- Staff training and development
- Inventory management
- Budget oversight
- Customer service excellence
- Sales strategy formulation
- Business operations management
Certification
- Serve Safe certified
Timeline
General Manager
Killer Burger
06.2021 - 07.2025
Assistant Manager
Cracker Barrell
09.2015 - 06.2025
Rogers High School
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