Chad Schmidt
Truck Driver
Milliken,CO
Summary
Proven Dispatcher/Truck Driver at Steve Schmidt Trucking, adept in stress tolerance and dispatching procedures, enhanced operational efficiency by optimizing route planning and adjustment. Demonstrated excellence in customer relations and critical thinking, significantly improving timely delivery metrics and customer satisfaction. Skilled in incident reporting and decision-making, fostering professional relationships and trust. Talented Truck Driver with good route planning, payment handling and customer service skills. Offering [Number] years of experience and basic maintenance knowledge. Performance-driven and detail-oriented with methodical approach to following through on every need.
Overview
33
33
years of professional experience
Work History
Dispatcher/Truck Driver
Steve Schmidt Trucking
05.1991 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Verified contents of inventory loads against Bills of Lading.
- Dropped and hooked trailers and changed configuration of equipment.
- Scheduled and organized delivery routes.
- Answered phone calls and responded to customer emails.
- Minimized potential conflicts between responding units by actively monitoring resources allocation.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Assisted in resolving customer complaints and grievances.
- Provided customers with information on products and services.
- Answered roadside assistance calls for tows and other vehicle support.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Education
High School Diploma -
Windsor High School
Windsor, CO05.1990
Skills
- Dispatching procedures
- Stress Tolerance
- Customer Relations
- Incident Reporting
- Customer Service
- Decision-Making
- Critical Thinking
- Route Planning and Adjustment
Additional Information
I was also a driver. I am did pre and post trips on trucks drove trucks with 13 & 18 speed transmition, was familiar with end dumps trailers catapillar motors. I ran front end loaders and loaded trucks & trailers. When trucks broke down or got flat tires i took service truck out to swap tires or help fix trucks. I've dumped 45' 90 yard trailers hauling mulch, hauled bull trash to landfills and dumped i've 3' x 4' boulders, landscape rock, concrete sand, road base. I've been around trucking and end dumps my entier life.
Timeline
Dispatcher/Truck Driver
Steve Schmidt Trucking
05.1991 - Current
High School Diploma -
Windsor High School
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