Chad Scott
Rocky Mount,VA
Overview
23
23
years of professional experience
Work History
Senior Service Agent
Protos Security Services
Daleville, VA
01.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
District Manager
Securitas Security Services USA
Roanoke, VA
01.2017 - 12.2021
- Supervised 31 client locations to enforce high-quality standards of operation.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Generated financial and operational reports to assist management with business strategy.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Drove sales by developing multi-million dollar contract sales.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Construction Supervisor
Stan Smith Displays
Bedford VA
01.2005 - 12.2016
- Supervised field crews to maximize quality and work efficiency.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
- Complied with safety protocols and enforced proper equipment and material usage.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Supervised job site employees and subcontractors across [Number] trades.
- Eliminated project lags by inspecting work-in-progress, tracking lead times and testing work to achieve quality control specifications.
Active Duty Soldier
US Army
01.2001 - 06.2005
- Secured and protected military property, assets, and personnel.
- Coached and mentored new recruits for motivated, high-performing teams.
- Operated and maintained armored vehicles.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Risk-assessed environments and implemented appropriate security measures.
- Navigated terrain in hostile and non-hostile conditions, achieving positive outcomes.
- Relayed crucial information and coordinated operations using radio communications equipment.
- Assembled, disassembled and maintained various weapons for operational readiness.
Education
No Degree - General Studies
Virginia Western Community College
Roanoke, VASkills
- Product Knowledge
- Information Security
- Paperwork Processing
- Quality Assurance Controls
- Scheduling
- Critical Thinking
- Reading Comprehension
- Problem Resolution
- Microsoft Office Suite
- CRM Software
Timeline
Senior Service Agent
Protos Security Services
01.2022 - Current
District Manager
Securitas Security Services USA
01.2017 - 12.2021
Construction Supervisor
Stan Smith Displays
01.2005 - 12.2016
Active Duty Soldier
US Army
01.2001 - 06.2005
No Degree - General Studies
Virginia Western Community College