Kristel Merrill
CASTLE DALE,UT
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Representative, Senior Agent
Doterra Essential Oils
Pleasant Grove, UT
09.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Answer Commission questions
Assistant Team Lead
Deer Valley Resort
Park City, UT
11.2017 - 11.2018
- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
- Managed team workload to reach targets for specific tasks.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Assisted with new hire processing and existing training programs.
Dining Staff and Receptionist
Food Club Manila
03.2014 - 05.2014
- Trained in Food and Beverage Department, assigned as a bar attendant, food runner, waiter, and in the pantry
- Trained in Restaurant Operations and learned the standard table setting, service sequence and good communication with the guest
- Trained in reception area and assigned as receptionist welcoming the guests, reservations and receiving calls.
Education
BS in International Hospitality Management -
Lyceum of The Philippines University
Philippines03.2016
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Computer Proficiency
Complaint Handling
Payment Processing
Microsoft Outlook
Product Knowledge
Customer Relationship Management (CRM)
Personal Information
Date of Birth: 12/16/94
Timeline
Customer Service Representative, Senior Agent
Doterra Essential Oils
09.2019 - Current
Assistant Team Lead
Deer Valley Resort
11.2017 - 11.2018
Dining Staff and Receptionist
Food Club Manila
03.2014 - 05.2014
BS in International Hospitality Management -
Lyceum of The Philippines University