Sam Swasey
Tolleson,AZ
Summary
Detail-oriented professional adept at diagnosing complex hardware and software issues while boosting customer satisfaction and training teams. With a diverse background in marketing, sales, and entertainment, I bring creative problem-solving and strong project management skills. Eager to transition fully into tech and IT, leveraging leadership, adaptability, and continuous learning to drive innovation and success.
Overview
4
4
years of professional experience
Work History
Advanced Repair Agent /Senior Customer Service Representative
Geek Squad - Best Buy
Avondale, Arizona
05.2024 - Current
- Diagnosed, troubleshot, and repaired hardware and software problems on various electronic devices. Implementing repair strategies for problems such as OS repairs, computer builds, data recovery/transfers, etc.
- Facilitated seamless communication with customers throughout the whole process of the repair.
- Scheduled and trained staff on repair techniques and customer service protocols.
Brand Coordinator, Stunt Performer
NBA Suns & WNBA Mercury Legacy
Phoenix, AZ
10.2022 - 08.2025
- Craft and design audience-engaging skits or performances to highlight sponsors, partners, and brand recognition.
- Entertain crowds in mascot suit to enrich audience interaction while maintaining sub-brand alignment.
- Undertake physically challenging stunts while captivating audience interest and generating enthusiasm and positive energy.
Senior Sales & Marketing Manager
Esporta Fitness
Phoenix, AZ
05.2021 - 11.2023
- Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches.
- Developed strategic marketing plans to enhance brand awareness and customer engagement.
- Led training sessions for sales staff to improve techniques and product knowledge.
Education
Associate of Applied Business -
Milwaukee Area Technical College
Milwaukee, WISkills
- CompTIA ITF Certification
- TestOut PC Pro Certification
- Project management
- Management and payroll
- Maintenance & repair
- Customer service
- Photo/video editing
- Social media management
Projects
Kingdom Wars - Community Hip-Hop Event, An Annual Break dance battle with vendors and live music., 300 people
Other Experience
- NBA Milwaukee Bucks
- TRUE SKOOL INC. (Non-Profit)
- OFFICE DEPOT SALES MANAGER
- MARCUS HOTELS AND RESORTS INTERNSHIP
Timeline
Advanced Repair Agent /Senior Customer Service Representative
Geek Squad - Best Buy
05.2024 - Current
Brand Coordinator, Stunt Performer
NBA Suns & WNBA Mercury Legacy
10.2022 - 08.2025
Senior Sales & Marketing Manager
Esporta Fitness
05.2021 - 11.2023
Associate of Applied Business -
Milwaukee Area Technical College
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