Keonta Harvey-White
Florissant
Summary
Experienced professional with 3 years in technology support and systems administration. Expertise in troubleshooting, network maintenance, and providing user support. Seeking a Tech role to optimize systems and ensure user satisfaction. Skilled in conflict resolution, communication, and problem-solving for customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and focused on achieving results through efficient service. Known for reliability and proactive approach to meeting goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Lincoln Heritage Life Insurance
08.2024 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Participant
NPower
05.2024 - 07.2024
- Optimized system performance and managed complexities, resulting in enhanced platform stability
- Troubleshot and resolved technical issues promptly to maintain continuous operations
- Provided training and support to IT staff, facilitating a smooth transition to new systems
Participant
BTAP (Boeing Cybersecurity Technical Apprenticeship Program)
02.2023 - 11.2023
- Conducted a comprehensive security audit on vital infrastructure, pinpointing vulnerabilities and fortifying system defenses
- Enhanced technical proficiency in cybersecurity, focusing on the application of NIST and ISO compliance standards
- Collaborated effectively within a team to improve security measures for aerospace systems, leveraging best practices in cybersecurity
Dental Assistant
Aspen Dental
02.2021 - 02.2023
- Prepared treatment rooms and sterilized instruments to maintain a safe, hygienic environment for patient care
- Assisted dental professionals during procedures, contributing to the delivery of efficient and high-quality dental services
- Enhanced patient intake procedures, resulting in decreased wait times and an improved patient experience
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Customer Service Representative Specialist
Target
02.2020 - 02.2021
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
- Assisted customers in navigating the company''s products and services, ensuring they received the best possible experience.
Education
General Studies -
Saint Louis Community College
01.2025
High School Diploma -
Hazelwood Central High School
05.2020
Skills
- Google IT Support Certification
- CompTIA IT Fundamentals (ITF) Certification
- CompTIA A Core 1 and 2
- Problem Solving
- Communication
- Teamwork
- Negotiation
- Conflict Resolution
- Critical Thinking
- Adaptability
- Building relationships
Certification
- Google IT Support Certification, Google, 04/24
- CompTIA IT Fundamentals (ITF) Certification, CompTia, 2024
- CompTIA A+ Core 1 and 2, CompTia, 2024
- Boeing Cybersecurity Technical Apprenticeship Program - Certificate Of Completion
Timeline
Life Insurance Agent
Lincoln Heritage Life Insurance
08.2024 - Current
Participant
NPower
05.2024 - 07.2024
Participant
BTAP (Boeing Cybersecurity Technical Apprenticeship Program)
02.2023 - 11.2023
Dental Assistant
Aspen Dental
02.2021 - 02.2023
Customer Service Representative Specialist
Target
02.2020 - 02.2021
High School Diploma -
Hazelwood Central High School
- Google IT Support Certification, Google, 04/24
- CompTIA IT Fundamentals (ITF) Certification, CompTia, 2024
- CompTIA A+ Core 1 and 2, CompTia, 2024
- Boeing Cybersecurity Technical Apprenticeship Program - Certificate Of Completion
General Studies -
Saint Louis Community College
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