JACQUELINE WALKER
Spokane Valley,WA
Summary
Dedicated healthcare professional focused on continuous learning and development. Proven ability to contribute effectively to team success while pursuing career advancement. Committed to delivering high-quality patient care and improving organizational outcomes.
Overview
16
16
years of professional experience
Work History
Life Insurance Agent
SYMMETRY FINANCIAL GROUP
04.2023 - Current
- Assessing client needs, explaining policy options, providing policy quotes and recommendations, assisting with the application process, selling policies. Organizing client files, contacting carriers, admin duties
Server
DAFT BADGER BREWING
Coeur D’Alene, ID
03.2022 - 04.2023
- Greeting customers, serving food and drinks to customers in a timely manner, taking food/drink orders, giving a positive customer experience, turning tables over quickly, using a POS system, nightly cleaning & closing duties.
Clinical Navigator
BEACON CANCER CARE
Coeur D Alene, ID
08.2020 - 07.2022
- Rooming patients, vitals, injections. Scheduling patients with Doctor or NP, scheduling chemotherapy treatments, appointment reminder calls, calling with lab results, scheduling imaging, and prior authorizations.
Certified Medical Assistant
HERITAGE HEALTH
Coeur D Alene, ID
07.2018 - 07.2020
- Working directly with patients, taking vitals, injections. Calling patient with lab results, instructing patients with dosage changes in medications, obtaining medication prior auths scheduling patients for procedures (CT’s, Xrays, MRI’s, Mammograms, bone density...etc.).
Certified Medical Assistant
Kootenai Family Medicine Residency
CDA, ID
08.2014 - 07.2018
- Working directly with patients, taking vitals, injections. Calling patient with lab results, instructing patients with dosage changes in medications, obtaining medication prior auths scheduling patients for procedures (CT’s, Xrays, MRI’s, Mammograms, bone density...etc.).
Certified Medical Assistant
Center for Reproductive Health
Spokane, WA
02.2010 - 08.2014
- Working directly with patients, taking vitals, injections. Calling patient with lab results, helping with IFV procedures such as assisting doctor with egg removals, transferring embryo’s, HSG’s, lab draws, ultrasounds.
Education
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Spirit Lake High School
Spirit Lake, IDundefined
Apollo College
Spokane, WAundefined
North Idaho College
Coeur D Alene, IDSkills
- CMA certification with hands-on experience
- Blood draw and injection proficiency
- Patient engagement and trust building
- Empathetic customer service
- Effective verbal and written communication
- High-volume call handling skills
- Office administration support
- Typing speed of 65 WPM
Timeline
Life Insurance Agent
SYMMETRY FINANCIAL GROUP
04.2023 - Current
Server
DAFT BADGER BREWING
03.2022 - 04.2023
Clinical Navigator
BEACON CANCER CARE
08.2020 - 07.2022
Certified Medical Assistant
HERITAGE HEALTH
07.2018 - 07.2020
Certified Medical Assistant
Kootenai Family Medicine Residency
08.2014 - 07.2018
Certified Medical Assistant
Center for Reproductive Health
02.2010 - 08.2014
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Spirit Lake High School
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Apollo College
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North Idaho College