Summary
Overview
Work History
Education
Skills
Timeline

Isahiah McDowell

Pemberton,NJ

Summary

A highly motivated IT professional with 2 years of experience in the field seeking an entry-level position in a dynamic organization. Being able to utilize technical skills and knowledge to contribute to the company's success.

Overview

3
3
years of professional experience

Work History

Customer Service Agent

BetMGM
09.2022 - 09.2023
  • Assisted customers with inquiries regarding products and services through phone, email, and chat
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses
  • Monitored customer feedback through surveys and other methods for quality assurance purposes
  • Updated customer records in the CRM system accurately with each interaction
  • Performed administrative duties related to customer service such as filing documents or completing paperwork
  • Answered incoming calls promptly and professionally within company standards
  • Provided technical support over the phone when needed
  • Reviewed files, records and other obtained documents to respond to customer requests.

Remote Sales, Customer Service Rep

Orbit Energy & Power
05.2020 - 06.2021
  • Placed orders and answered customer's questions through email and over the phone to maximize customer service
  • Provided customers support with any technical support such as Issues setting appointments via phone or Desktop
  • Guided customers with sign-up process
  • Corrected any errors with client information in data-base or Rescheduled dates
  • Researched customer accounts for billing discrepancies and provided accurate solutions
  • Created reports on customer feedback surveys to identify areas of improvement in service delivery.

Education

CompTIA A+ Certified IT Technician -

NovaDc Academy, Manassas, VA
12.2022

CompTIA ITF+ Certified IT Technician -

NovaDc Academy, Manassas, VA
10.2022

High School Diploma -

Middletown High School North, Middletown, NJ
06.2017

Skills

    • CompTIA A Cert
    • CompTIA ITF Cert
    • Microsoft OS
    • Microsoft Windows OS
    • Mac OS
    • Linux OS
    • Customer Service
      • Technical support
      • Data Management
      • Data Entry
      • Teamwork
      • Problem-solving skills
      • Communication skills
      • Excellent written and verbal communication skills

Timeline

Customer Service Agent - BetMGM
09.2022 - 09.2023
Remote Sales, Customer Service Rep - Orbit Energy & Power
05.2020 - 06.2021
NovaDc Academy - CompTIA A+ Certified IT Technician,
NovaDc Academy - CompTIA ITF+ Certified IT Technician,
Middletown High School North - High School Diploma,

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Isahiah McDowell