ASHAR JAMALI
Lorton,VA
Summary
Certified CompTIA Security Plus professional with an active security clearance, demonstrating a solid foundation in Cyber Security complemented by hands-on technician experience. Exceptional at interpersonal communication and adept at translating complex technical concepts to varied audiences. Proven proficiency in both communication and technical capacities.
Overview
15
15
years of professional experience
Work History
TsSpec Helpdesk
PWCS Westgate Elementary School
02.2024 - Current
- Assisted users in troubleshooting software and hardware problems, resulting in minimal disruption to daily tasks.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Served as liaison between IT department and end-users, facilitating smooth escalation of complex issues when necessary.
Business Office Associate
CarMax
11.2021 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos, and emails.
Car Sales Advisor
Priority Toyota Springfield
06.2018 - 03.2021
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Collaborated with finance department to secure optimal financing options for buyers, streamlining the purchasing process.
Relationship Manager
Bank Of America
06.2017 - 06.2018
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
Field Manager
Samsung
06.2016 - 06.2017
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
Technical Consultant- Sales Professional - Assistant Manager
Sprint
08.2009 - 06.2016
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Installed system updates to address vulnerabilities and reduce security issues.
Education
Associate of Arts - Cybersecurity
Northern Virginia Community College
Annandale, VA07.2025
Skills
- Incident Management: At Sprint, regularly troubleshot voice, data, and entertainment equipment, identifying vulnerabilities and potential security risks
- IT Service Management: Proficient in ServiceNow E-Ticket system, managing and resolving IT service requests while ensuring compliance with security protocols
- Data Analysis & Reporting: Utilized Salesforce software for comprehensive database analytics, which aided in identifying suspicious activities and potential breaches by monitoring unusual patterns in revenue statistics
- Network Security Foundations: Actively working towards the CompTIA Network Plus certification, enhancing my understanding of network security, protocols, and potential threats in a typical network environment
- Phishing Incident Response: Engaging with the Google Cybersecurity Professional certificate, acquiring hands-on experience in triaging and addressing phishing-based incidents, and implementing preventative measures to reduce susceptibility to such threats
- Coordinated and scheduled various appointments, meetings, and events
- Achieved Top 3% of Quarter Sales of 2016 at Samsung, indicating strong customer engagement
- Increased projected revenue goals by 75% within the TV & Audio department at Samsung
- Managed finance center operations and identified 40% risks in finance operations at Bank Of America
- Managed a team of 8 individuals at Bank Of America, focusing on finance operations
- Network Troubleshooting
- Remote Support
- Incident Management
- Hardware support
- System Administration
- Helpdesk operations
- Ticketing System Knowledge
- Network Administration
- Customer Service
- Problem-Solving
- Attention to Detail
- Microsoft Windows and Office
- Friendly and Patient
- Application installations
- System Maintenance
- Software Upgrades
- Hardware and Software Configuration
- Support Services
- TCP/IP
- A Certification
- File Management Software
- Mac systems
- Active Directory
- OS (Windows, Linux, MAC OS, Android, IOS) Kali, Parrot OS
- Database Management
- Python
- Application support
Associations Memberships
- Member, CLRI Career Leadership Ready Institute, Spring 2023-Present
- Member, Cloud Computing NVCC Club & AllCyber Club, Spring 2023-Current
- Volunteer Member, BSidesNOVA, September 2022-Present
- SkillsUSA - Member
Education Certifications
- Cyber Security A.A.S, Northern Virginia Community College, 2023 - 2024
- CompTIA Security+
- Comptia Network+
- AWS Fiber Optic Fusion Splicing
- Google IT Support
- Secret Clearance (active)
References
Available on Request
Languages
Urdu
Native or Bilingual
Spanish
Elementary
Timeline
TsSpec Helpdesk
PWCS Westgate Elementary School
02.2024 - Current
Business Office Associate
CarMax
11.2021 - 04.2022
Car Sales Advisor
Priority Toyota Springfield
06.2018 - 03.2021
Relationship Manager
Bank Of America
06.2017 - 06.2018
Field Manager
Samsung
06.2016 - 06.2017
Technical Consultant- Sales Professional - Assistant Manager
Sprint
08.2009 - 06.2016
Associate of Arts - Cybersecurity
Northern Virginia Community College
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