LAWRENCE BAGINSKI
Apache Junction
Summary
Motivated quick learner with a focus on quality and accuracy. Confidently record personal work schedule, as my day progresses. Adaptable to multiple tasks in a changing environment.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
02.2024 - Current
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
- Implemented access control measures by verifying identification credentials for individuals entering restricted areas
- Coordinated with external vendors to acquire replacement parts related to assigned work orders
- Updated inventory in storage rooms by delivery tracking numbers to assist in product retrieval
- Monitored Server rack deliveries to ensure correct placement and specific customers are notified prior to arrival
- Created work orders and tickets until closure or job is completed
- Worked on Microsoft 11, outlook, and communicated on MS Teams
Tech Support
Hughes Large Enterprise
09.2021 - 08.2023
- High attention to detail due to calls required site verification and customer type. Calls handled per individual clients needs and service plan.
- Promptly search for or recall Network diagrams to troubleshoot IP configs and switch port status.
- Apps include Salesforce, Microsoft windows, email, teams, and Alveria.
- Network tools used, Ping, IP sec, traceroute, ARP table, interface, Vender MAC address, SQF signal strength, SINR for wireless signal strength, and wunderground.com for weather forecasts.
- Understand varied network basic installation and data plans on Satellite Internet, Circuit only transports, Modem/ Router, Dual Modem, Dual Routers, including Voip phones and cell tower cradle points.
- Record data such as Customer concerns or requests in a formatted template style.
- Outbound calls needed to reach out to ISP and repair technicians in the field.
Customer Service/ Sales/ Tech Support
Consumer Cellular
07.2019 - 10.2019
- Inbound and Outbound calls to resolve customers questions one call resolution
- Control call to troubleshoot possible causes while reference call history and notes
- Update customer info and note on every call
- Answer random inbound calls that range from sales/ tech support or customer service
- Maintain positive and professional attitude on and off the phone
- Understand the online reference guide with abbreviated key phrases
Education
General Education Diploma -
Westwood High School
Mesa, AZUdemy Online Course - undefined
Udemy.com
Skills
- Microsoft Office
- Microsoft Windows 7 - 11
- Dos
- Outlook
- Type 30 WPM
- Comptia A Cert
- Excellent Quality Assurance
- Mac OS
- Linux
Timeline
Security Officer
Allied Universal Security Services
02.2024 - Current
Tech Support
Hughes Large Enterprise
09.2021 - 08.2023
Customer Service/ Sales/ Tech Support
Consumer Cellular
07.2019 - 10.2019
Udemy Online Course - undefined
Udemy.com
General Education Diploma -
Westwood High School
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