Chad Southard
Sales Associate & Merchandice Execution Team
Lakewood,Colorado
Summary
Dynamic retail professional with extensive experience at Home Depot, excelling in merchandise planning and stock control. Proven ability to enhance customer experiences through active listening and effective conflict resolution. Skilled in display signage and plan-o-gram implementation, consistently driving sales and maintaining high standards of service. Reliable and dedicated team player.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Merchandising Associate
Home Depot
05.2008 - 05.2025
- Worked closely with managers, suppliers and buyers to stock retail locations.
- Trained and managed merchandising associates to uphold company standards in customer service and product information.
- Maintained integrity of units and accuracy of pricing to minimize waste.
- Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Educated customers on promotional events and monitored inventory for events to improve overall experiences.
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
Retail Sales Associate
Home Depot
03.1999 - 08.2008
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
Will Call Employee
Rampart Water Systems
01.1997 - 02.1999
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
All Purpose Clerk
Knox Ct Supermarket
01.1993 - 09.1998
- Consulted with customers to discuss available meats, different cuts and quality options.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Cut meats to customer specifications and answered questions about specialty products.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
Education
GED -
Emily Griffith
Denver, CO03-1995
Skills
- Store layout design
- Merchandise planning
- Promotional planning
- Stock control
- Stock replenishment
- Display signage
- Friendly and outgoing
- Retail sales professional
- Pricing and shelf labeling
- Fixture placement
- Plan-o-gram implementation
- Reliable and punctual
- Store maintenance
- Vendor relations
- Stock rotation
- Pricing and signage updates
- Retail
- Maintaining stock levels
- Active listener
- Floor set design
- Markdown procedures
Certification
OSHA forklift certified
- Sit down fork lift
- Order Picker
- Reach Truck
- Electric Pallet Jack
i was awarded a Diamond Homer Award for customer service excellency
A Homer Award is given after being chosen 60 times for going above and beyond helping customers that gave recolonization for helping with issues or helping solve problems with an easy reassuring fix and associates will recognize you for working and supporting when they needed outside help in other departments, helping with issues that a team work and group effort can solve or simply kindness and willing to help others. When given 60 it becomes a Diamond Award.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Merchandising Associate
Home Depot
05.2008 - 05.2025
Retail Sales Associate
Home Depot
03.1999 - 08.2008
Will Call Employee
Rampart Water Systems
01.1997 - 02.1999
All Purpose Clerk
Knox Ct Supermarket
01.1993 - 09.1998
GED -
Emily Griffith
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