Chad Stairs
Ankeny,IA
Summary
Results-oriented professional in territory management with expertise in driving sales growth and developing strategic market plans. Skilled in building client relationships and fostering team collaboration in dynamic environments. Strong capabilities in negotiation and market analysis, dedicated to achieving targets and delivering exceptional customer service.
Overview
25
25
years of professional experience
Work History
Triple Hybrid Account Manger
Cosentino CNC North America
05.2018 - Current
- Managed customer accounts, strengthening relationships with fabricators, distributors, builders, architects, designers, contractors, and showroom partners.
- Coordinated order fulfillment, pricing, and delivery expectations across internal sales and operations teams.
- Resolved account issues quickly, maintaining service continuity and customer satisfaction.
- Prepared quotes and product recommendations aligned with project specifications and client needs.
Territory Manager
Oharco
08.2016 - 05.2018
Outside sales covering 75% of Iowa. Manage and maintain contractor, commercial, specification, and fabrication accounts across the state. Travel to customers to discuss products, orders, and problem solve. Promote several product lines and demos/processes as needed. Work along side manufacturers to distribute and set meetings with customers. Attend trade meetings/shows and network with designers and fabricators. Place and update displays. Work to grow sales through leads and prospecting. Strive to achieve margins and sales goals set.
Fabrication
Classic Countertops
07.2013 - 07.2016
Hands on fabrication of laminate and solid surface countertops. Modified cabinet box builds. Knowledge and use of power tools. General knowledge of products to assist customers as needed. Installation as needed. Occasional customer service on the phone and assisting customers in the showroom.
Account Manager
Armstrong
04.2011 - 05.2013
Worked closely with company executives to identify new business opportunities and routinely participated in the sales process. Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence of deadlines. Complied with federal , state, and company policies/procedures or regulations. Communicated with customers, employees and other individuals to answer questions and explain information. Doubled traffic and sales in retail showroom by networking and recreating displays. Creatively designed spaces in homes for customer accounts. Streamlined selling process. Won numerous accounts. Monitored jobs to ensure a positive experience.
Sales Specialist
Lowe's Home Improvement
06.2008 - 04.2011
Specialized in selling home packages for customers. Completion of ongoing training in several departments through throughout the store. Communicated with customers, employees and other individuals to answer questions and explain information that related to the sales process. Advised customers on how to accomplish projects. Guided customers to product and ensured they had the right product to finish their projects. Stocked shelves and merchandised plan-o-grams. Represented Lowes with the policies and procedures corporately implemented. Worked in warehouse conditions and outside when necessary. Operated forklifts, pickers, and other power equipment. Consulted/advised with co-workers and management to complete work assigned. Initiated projects and new ways of bringing in business.
Sales and Design
Smooth Surfaces Custom Countertops
10.2006 - 06.2008
Created and executed marketing/PR campaigns, including new product introductions and existing product development that related to the kitchen and bath industry. Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes. Worked closely with company executives to identify new business opportunities and routinely participated in the sales process. Managed projects and served as primary liaison. Effectively communicated with employees and customers to close sales. Consulted and advised owners on growing business from the ground up. Developed and created a brand new showroom. Established new business through retail and builder accounts. Delivered, managed and followed up with accounts to service product and ensure a positive experience. Trained owner on 2020 design software.
Sales and Design
Specialty Suppliers
09.2005 - 09.2006
Worked as the designer for a branch of Regency Builders. Managed projects and acted as the primary liaison between design team and customers. Reconciled and reported discrepancies found in records. Streamlined all home floor plans for upgrades and pricing options. Proposed new designs and upgraded customers . Developed new outside accounts for retail and other builders. Initiated and guided new products. 2020 design software and excel program use on a regular basis for the completion of spreadsheets and plans. Problem solved pricing and design errors.
Sales and Design
Woodharbor Showroom
11.2004 - 08.2005
Custom kitchen,bath, and furniture design for manufacturer showroom. 2020 design software. Managed projects and sought out new business for retail showroom. Some builder business.
Sales Specialist
Lowe's Home Improvement
09.2001 - 06.2004
Specialized in selling home packages for customers. Completion of ongoing training in several departments through throughout the store. Communicated with customers, employees and other individuals to answer questions and explain information that related to the sales process. Advised customers on how to accomplish projects. Guided customers to product and ensured they had the right product to finish their projects. Stocked shelves and merchandised plan-o-grams. Represented Lowe's with the policies and procedures corporately implemented. Worked in warehouse conditions and outside when necessary. Operated forklifts, pickers, and other power equipment. Consulted/advised with co-workers and management to complete work assigned. Initiated projects and new ways of bringing in business.
Education
Liberal Arts
DMACC Ankeny Campus
Ankeny, IA, United States01-1999
High School Diploma - undefined
Ames High School
Ames, IA, United States01-1995
Skills
- Team leadership
- Customer management
- Goals and performance
- Lead prospecting
- Goal setting
- Order fulfillment
- Project management
- Team collaboration and leadership
Accomplishments
- Achieved sales awards from Masterbrand, Grandview, and Kraftmaid for sales earned
- Published in Welcome Home Magazine
Timeline
Triple Hybrid Account Manger
Cosentino CNC North America
05.2018 - Current
Territory Manager
Oharco
08.2016 - 05.2018
Fabrication
Classic Countertops
07.2013 - 07.2016
Account Manager
Armstrong
04.2011 - 05.2013
Sales Specialist
Lowe's Home Improvement
06.2008 - 04.2011
Sales and Design
Smooth Surfaces Custom Countertops
10.2006 - 06.2008
Sales and Design
Specialty Suppliers
09.2005 - 09.2006
Sales and Design
Woodharbor Showroom
11.2004 - 08.2005
Sales Specialist
Lowe's Home Improvement
09.2001 - 06.2004
High School Diploma - undefined
Ames High School
Liberal Arts
DMACC Ankeny Campus