Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chad Stephens

West Haven

Summary

Dynamic Branch Manager with a proven track record at Herc Rentals, excelling in process improvement and customer service. Expert in optimizing inventory management and enhancing team performance, resulting in increased operational efficiency and customer satisfaction. Strong relationship builder, dedicated to fostering client loyalty and driving business growth.

Overview

23
23
years of professional experience

Work History

Branch Manager

Herc Rentals
05.2023 - 10.2025
  • Oversaw daily branch operations, ensuring compliance with safety and operational standards.
  • Managed team performance, providing coaching and training to enhance employee skills.
  • Developed and implemented process improvements to streamline workflow efficiency.
  • Analyzed inventory management systems to optimize equipment availability and utilization.
  • Coordinated branch activities, aligning resources to meet operational goals and objectives.
  • Established strong customer relationships through effective communication and service delivery.

Owner/President

Advantage Rental & Trading Post
01.2003 - 05.2023
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed day-to-day business operations.
  • Analyzed market trends to identify opportunities for growth and product diversification.
  • Managed inventory control processes, optimizing stock levels to improve turnover rates.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Education

Associate of Science - Business

Weber State University
Ogden, UT
05-2027

Skills

  • Branch operations management
  • Customer service
  • Team player
  • Process improvement
  • Customer relationships
  • Excellent time management skills

Timeline

Branch Manager

Herc Rentals
05.2023 - 10.2025

Owner/President

Advantage Rental & Trading Post
01.2003 - 05.2023

Associate of Science - Business

Weber State University
Chad Stephens