Chad Stephens
West Haven
Summary
Dynamic Branch Manager with a proven track record at Herc Rentals, excelling in process improvement and customer service. Expert in optimizing inventory management and enhancing team performance, resulting in increased operational efficiency and customer satisfaction. Strong relationship builder, dedicated to fostering client loyalty and driving business growth.
Overview
23
23
years of professional experience
Work History
Branch Manager
Herc Rentals
05.2023 - 10.2025
- Oversaw daily branch operations, ensuring compliance with safety and operational standards.
- Managed team performance, providing coaching and training to enhance employee skills.
- Developed and implemented process improvements to streamline workflow efficiency.
- Analyzed inventory management systems to optimize equipment availability and utilization.
- Coordinated branch activities, aligning resources to meet operational goals and objectives.
- Established strong customer relationships through effective communication and service delivery.
Owner/President
Advantage Rental & Trading Post
01.2003 - 05.2023
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Analyzed market trends to identify opportunities for growth and product diversification.
- Managed inventory control processes, optimizing stock levels to improve turnover rates.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Associate of Science - Business
Weber State University
Ogden, UT05-2027
Skills
- Branch operations management
- Customer service
- Team player
- Process improvement
- Customer relationships
- Excellent time management skills
Timeline
Branch Manager
Herc Rentals
05.2023 - 10.2025
Owner/President
Advantage Rental & Trading Post
01.2003 - 05.2023
Associate of Science - Business
Weber State University