Chad Sullivan

Summary

Accomplished Senior Account Manager with a proven track record in building and fostering lasting business relationships, enhancing customer satisfaction and streamlining operations. Adept at developing strategic plans delivering client-focused solutions and successfully managing multiple projects. Committed to delivering exceptional customer service and customer engagement to help establish rapport. Demonstrated success in leading teams, improving energy efficiency, and exceeding sales goals through innovative strategies and effective stakeholder management while maintaining regulatory compliance.

Overview

years of professional experience

Work History

Senior Account Manager

Endless Energy

03.2022 - 12.2024

Developed and maintained effective relationships with customers, vendors and installation crews to promote effectiveness, efficiency, issues resolution and exceptional customer service and support.
Enhanced communication between departments for more effective problem-solving and collaboration.
Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
Provided extensive support in sales, technical and business areas to key accounts.
Collaborated with executive leadership to establish best practices and increase customer satisfaction ratings.
Served as team lead providing training, mentoring and onboarding of new account managers.

MassSave Home Energy Specialist

HomeWorks Energy, Inc.

02.2019 - 03.2022

Collaborated with cross-functional teams to integrate energy efficiency measures into building design, construction, and operations processes.
Promoted and implemented procedural best practices for customer request support, issues resolution and ensuring compliance with company policies and MassSave requirements.
Improved energy efficiency by conducting comprehensive audits and implementing tailored solutions.
Enhanced client satisfaction with personalized energy management strategies and ongoing support.
Presented and explained energy efficiency programs to social, commercial, and industrial audiences.

Solar Consultant

SunPower by BlueSel

01.2018 - 02.2019

Educated potential clients on federal, state, and local incentives available for solar installations, increasing affordability for customers.
Prepared proposals, quotes, contracts and presentations for residential solar energy systems based on energy usage and requirements.
Collaborated with customer, installers and engineers throughout projects, ensuring alignment of expectations between all parties involved.
Worked closely with CEO and COO to develop sales team. Prepared sales strategies and incentives to meet and exceed sales goals.
Provided training to new sales staff including goal setting, lead generation, and presentation development.

Education

84 Credit Hours Towards Bachelor of Arts Degree - Business Management

University of Wisconsin, Superior

Superior, WI

Skills

Relationship building and management
Networking skills
Customer needs assessment
Schedule management
Strategic planning

Problem-solving
Conflict resolution
Stakeholder management
Regulatory compliance

Timeline