CHAD SUPICA
Shawnee,KS
Summary
Diligent food service worker with successful history in upscale settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering quality service to maximize satisfaction.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
15
15
years of professional experience
Work History
Machine Operator
Clorox
Spring Hill, KS
06.2023 - Current
- Operated machinery to produce high-quality products while adhering to safety standards.
- Monitored production processes, identifying and resolving issues to maintain efficiency.
- Conducted routine maintenance on equipment, ensuring optimal performance and minimizing downtime.
- Trained new operators on equipment operation and safety protocols to enhance team effectiveness.
- Collaborated with quality control teams to ensure compliance with product specifications and standards.
- Led shift operations, coordinating workflow and troubleshooting technical problems as they arose.
Technician/Shift Lead
AGC Glass
Spring Hill, KS
01.2021 - 05.2023
- Operated glass cutting machinery to produce precise dimensions for various projects.
- Conducted routine inspections to ensure quality standards and safety compliance.
- Assisted in training new technicians on equipment operation and safety protocols.
- Collaborated with team members to streamline production processes and reduce downtime.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
General Manager
The Refinery
Tampa, Florida
10.2017 - 04.2020
- Led and directed team members on effective methods, operations and procedures
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
Front of House Manager
The Refinery
Tampa, Florida
06.2015 - 10.2017
- Oversaw daily operations of all members of service team, including delegating tasks, training new staff.
- Shared knowledge of menu items and flavors, enabling team members to enhance sales.
- Set dining tables to prepare for diverse types of events and follow strict service standards
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations
- Assisted with various banquet food stations, set up and service to multiple dining area
Store Manager
Liquor Depot
Tampa, Florida
09.2013 - 06.2015
- Created work schedules according to sales volume and number of employees
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations
- Protected store from loss or theft by setting and enforcing clear security policies
- Trained and developed new associates on POS system and key sales tactics, which improved process flows
Teller
Bank of America
Olathe, KS
04.2012 - 09.2013
- Processed daily transactions efficiently while maintaining accuracy and compliance with banking regulations.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction and loyalty.
- Collaborated with team members to streamline cash handling procedures, improving workflow efficiency.
- Mentored new tellers on operational procedures and customer engagement techniques, fostering a supportive learning environment.
- Trained staff on advanced banking systems and software, promoting proficiency in technology utilization for improved service delivery.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Sales Associate
Sears
Lawrence, KS
08.2011 - 04.2012
- Provided exceptional customer service, addressing inquiries and resolving concerns effectively.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking.
- Demonstrated product knowledge, educating customers on features and benefits to enhance sales.
- Collaborated with team members to execute visual merchandising standards for promotional displays.
- Analyzed sales data to identify trends, adjusting strategies to improve overall performance.
- Mentored junior staff, providing guidance on best practices for achieving sales targets consistently.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma - undefined
Blue Valley Northwest High School
Overland Park, KS05.2010
Skills
- Demonstrated proficiency in delivering exceptional hospitality services to enhance guest experiences
- Leveraged sales expertise to drive revenue growth and enhance client relationships
- Implemented strategies to enhance overall performance metrics
- Oversaw staff management to enhance team performance and productivity
- Executed comprehensive machine maintenance protocols to ensure optimal operational efficiency
- Exhibited meticulous attention to detail in all tasks and projects
- Cultivated strong interpersonal relationships to enhance team collaboration
Timeline
Machine Operator
Clorox
06.2023 - Current
Technician/Shift Lead
AGC Glass
01.2021 - 05.2023
General Manager
The Refinery
10.2017 - 04.2020
Front of House Manager
The Refinery
06.2015 - 10.2017
Store Manager
Liquor Depot
09.2013 - 06.2015
Teller
Bank of America
04.2012 - 09.2013
Sales Associate
Sears
08.2011 - 04.2012
High School Diploma - undefined
Blue Valley Northwest High School