Chad Triplett
Lake Forest,United States
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Optimizes resources to handle expected operational needs. Sales leader with sound judgment, exceptional planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager
Caliber Collision
08.2022 - Current
- Developed and implemented strategies to increase sales and profitability. Reduced shop cycle time for improved client matrix and customer satisfaction
- Managed budget implementations, employee evaluations, and contract details. Stream lined shop processes to reduce overhead and maximize labor margins
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty. Improved score cards with strategic partners to ensure increased assignment volume
- Recertified Ford OEM program to increase shop sales and provide region with a second Ford OEM shop
- Met with local vendors and communities to add additional forms of revenue. Shop is now working with PCM management next door repairing their work trucks and police vehicles from City of Orange
- In the process of certifying Volkswagen OEM Certification
General Manager
Caliber Collision
11.2018 - 07.2022
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
- Analyze reports to evaluate performance, develop targeted improvements and implement changes
- Developed and maintained relationships with customers and suppliers through localized marketing
- Evaluated suppliers to maintain cost controls and improve operations
- Build positive relationships with teammates to increase employee retention
General Manager
Caliber Collision
07.2018 - 10.2018
- Introduced new methods, practices and systems to reduce cycle time
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
Regional Manager
Caliber Collision
10.2017 - 06.2018
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
General Manager
Caliber Collision
05.2015 - 10.2017
Education
Associate of Science - Business Management
Orange Coast College
Costa Mesa, CA05.2003
Skills
- Hiring and Onboarding
- Financial Statement Review
- Performance Monitoring and Evaluation
- Policy Development and Enforcement
- Focus and Follow-Through
- Supplier Monitoring
- Records Organization and Management
- Problem Anticipation and Resolution
- Maximizing Profitability
- Performance Improvement
Accomplishments
Provided training for parts and production in El Paso, TX-2013
CEC Award Winner as Manager of San Clemente store-2016
Integrated ABRA facilities in Seattle,Washington-2019
Trained managers in Orange County region on ADAS-2022
CEC Award Winner 2016
Maintained platinum status at San Clemente store and achieved EBITDA goals
Timeline
General Manager
Caliber Collision
08.2022 - Current
General Manager
Caliber Collision
11.2018 - 07.2022
General Manager
Caliber Collision
07.2018 - 10.2018
Regional Manager
Caliber Collision
10.2017 - 06.2018
General Manager
Caliber Collision
05.2015 - 10.2017
Associate of Science - Business Management
Orange Coast College
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