Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tommy Joan Granados

Santa Fe,New Mexico

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

6
6
years of professional experience

Work History

Customer Service Representative/ Detailer

Caliber Collision
05.2024 - 06.2025


  • Use of excel to create spreadsheets to keep track of detailing jobs, use of outlook to share documents with supervisors via email.
  • Handled phone calls efficiently, finding satisfactory resolutions for customers.
  • Respond to customer call requests or emails for products, services, and company information.
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Detailing cars after it has been finished up with bodywork and painting
  • Helping out within the shop as a floater for tasks needing to be completed. Those tasks include: Cars in for repair that need body work, painting.
  • Organize the parking lot with cars that we receive.

API Walmart

Walmart
08.2022 - 03.2024
  • Use of cameras to enhance security, record digital video data, and burn data to CD's for physical copies.
  • Make sure patches and updates were applied for maintenance on the camera servers.
  • Enhanced data security measures, safeguarding sensitive information against potential threats.
  • Notified management of security, vandalism, and theft concerns.
  • Performed interior and exterior security patrols and checks.
  • Maintained all fire extinguishers and exits throughout the building.
  • Inspection of locked cages as part of every shift task.

Delivery Specialist

Rent A Center
06.2021 - 06.2022
  • Installed video and audio devices for customers at their homes and showed them how to operate them.
  • Installing electrical devices such as PC's, TV's, Laptops, Phones, and audio visual devices.
  • Orientated customers to operate devices and trouble shoot them.
  • Take phone calls to help customers troubleshoot peripherals.
  • Build of gaming PC's and trouble shoot printers and TV's for customers.
  • Coordinated deliveries to be on-time and free of damage goods.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Assessed vehicle for damage on an incident log after each shift and kept the properly cleaned and maintained.

Lot Associate

The Home Depot Inc
12.2019 - 05.2021
  • Reported suspicious activity in parking lot and building area to supervisor.
  • Kept facilities clean, neat, and organized.
  • Monitored lot activity to maintain vehicle and guest safety.
  • Responded to customer requests efficiently and with knowledgeable assistance on products.
  • Assisted customers with unloading and loading material to and from vehicles
  • Escorted drivers to vehicles and helped load or carry large items

Education

High School diploma - Computer Graphics Office Suite Training

Capital High School
Santa Fe, NM
05.2021

Skills

  • Equipment monitoring/Operation
  • Active Listening
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Payment processing
  • Product knowledge

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative/ Detailer

Caliber Collision
05.2024 - 06.2025

API Walmart

Walmart
08.2022 - 03.2024

Delivery Specialist

Rent A Center
06.2021 - 06.2022

Lot Associate

The Home Depot Inc
12.2019 - 05.2021

High School diploma - Computer Graphics Office Suite Training

Capital High School

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