Summary
Overview
Work History
Education
Skills
Desired Locations
Availability
Work Schedule
Job Type
Timeline
Generic

Chad Venson Jr.

Nashville

Summary

IT Specialist with extensive experience, specializing in system administration and customer service. Proficient in Windows operating systems, with a proven ability to identify automation opportunities that enhance operational efficiency. Demonstrated success in project management and team leadership, effectively coordinating multiple projects to meet tight deadlines. Strong communication and problem-solving skills have consistently driven positive outcomes in previous roles.

Overview

10
10
years of professional experience

Work History

Functional Automation Coordinator

Internal Revenue Service, IRS
Franklin
01.2024 - Current
  • Served as first point of contact for technical support to computer system end-users.
    Ensured security of functional area computers and coordinated automated applications implementation.
    Developed reports, charts, and graphs by integrating various software programs and logic.
    Consulted with functional users to identify automation opportunities and performed cost-benefit analyses.
    Trained new users on automated applications and addressed personnel or procedural issues.
    Resolved user-reported technical problems daily, troubleshooting hardware and software issues.
    Coordinated with MITS to ensure backups and updated virus protection on all personal computers.
    Conducted security orientations, managed user permissions, and reported security breaches.

Contact Representative

Department of Revenue
Franklin
10.2020 - 01.2025
  • Conducted evaluative reviews of toll-free telephone calls to ensure compliance with standards.
  • Maintained up-to-date knowledge of procedures and policies while responding to inquiries.
  • Employed quality monitoring techniques, including contact recording and diagnostic reports, to assess service quality.
  • Communicated specialized information to internal and external customers to clarify account and tax issues.
  • Utilized online systems and investigative techniques for comprehensive research and determination-making.
  • Engaged effectively with individuals, including evasive or irate representatives, to resolve account issues.
  • Analyzed records and inquiries to evaluate information and support decision-making processes.
  • Provided authoritative assistance on tax law matters and resolved delinquency situations as needed.

IT Specialist

Southern Bank
10.2018 - 09.2020
  • Planned and delivered customer support services to enhance user experience.
  • Resolved technical software and hardware issues reported via trouble tickets.
  • Diagnosed problems from customer incidents and provided effective solutions.
  • Reviewed system efficiency and addressed special requests for data via recommendations.
  • Consulted users to evaluate automation suitability, conducting cost-benefit analyses for requests.
  • Trained new users on automation processes, ensuring seamless transition and support.
  • Collaborated with MITS to back up personal computers and screen media for malware.
  • Assessed current computer hardware and recommended upgrades based on operational needs.

ID/Access Control Specialist

Tennessee State University
08.2015 - 05.2018
  • Supported effectiveness of security-related operations through daily execution of operational components.
  • Assisted in implementing updates to security software across existing technologies and architectures.
  • Reviewed and analyzed data for business systems security to identify potential vulnerabilities.
  • Ensured that security concerns were addressed and mitigated effectively.
  • Provided necessary data for information security reports to stakeholders.
  • Managed user permissions on shared folders, including modifications and oversight.
  • Examined and processed user access requests, notifying relevant managers of detected breaches.
  • Developed database-driven reports to track access patterns and anomalies within the Access Control System.

Education

Some College (No Degree) - Information Technology

Tennessee State University
Nashville, TN

Skills

  • Windows operating systems
  • Microsoft Office
  • Presentation software proficiency
  • ID credential management
  • Behavioral intervention strategies
  • Time management
  • Stranger assault training
  • Network troubleshooting
  • System administration
  • Database management
  • Customer service
  • Adaptability and flexibility
  • Team collaboration
  • Multitasking and organization
  • Data entry
  • Relationship building

Desired Locations

  • Remote
  • Nashville, TN
  • Houston, TX, United States

Availability

Immediately

Work Schedule

Full-time

Job Type

Permanent

Timeline

Functional Automation Coordinator

Internal Revenue Service, IRS
01.2024 - Current

Contact Representative

Department of Revenue
10.2020 - 01.2025

IT Specialist

Southern Bank
10.2018 - 09.2020

ID/Access Control Specialist

Tennessee State University
08.2015 - 05.2018

Some College (No Degree) - Information Technology

Tennessee State University

Similar Profiles

CREATE PROFILE