Chad Venson Jr.

Hours per week: 40 (This is a federal job)

Series: 0335 Computer Assistant

Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).

Grade: 9

• Served as first point of contact for technical support to computer system end-users.
  Ensured security of functional area computers and coordinated automated applications implementation.
  Developed reports, charts, and graphs by integrating various software programs and logic.
  Consulted with functional users to identify automation opportunities and performed cost-benefit analyses.
  Trained new users on automated applications and addressed personnel or procedural issues.
  Resolved user-reported technical problems daily, troubleshooting hardware and software issues.
  Coordinated with MITS to ensure backups and updated virus protection on all personal computers.
  Conducted security orientations, managed user permissions, and reported security breaches.

Hours per week: 40 (This is a federal job)
Series: 0962 Contact Representative

Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).

Grade: 8

• Conducted evaluative reviews of toll-free telephone calls, ensuring compliance with quality standards and enhancing customer service.
• Engaged effectively with individuals, including evasive or irate representatives, to resolve account issues.
• Communicated specialized information to internal and external customers to clarify account and tax issues.
• Communicated specialized information to internal and external customers, clarifying account and tax issues to support informed decision-making.
• Maintained up-to-date knowledge of procedures and policies while responding to inquiries.
• Engaged effectively with individuals, including evasive or irate representatives, to resolve complex account issues and improve customer satisfaction.
• Utilized online systems and investigative techniques for comprehensive research and determination making.
• Provided authoritative assistance on tax law matters and resolved delinquency situations.

Hours per week: 40 (This is not a federal job)

• Planned and delivered customer support services to enhance user experience.
• Resolved technical software and hardware issues reported via trouble tickets.
• Diagnosed problems from customer incidents and provided effective solutions.
• Reviewed system efficiency and addressed special requests for data via recommendations.
• Consulted users to evaluate automation suitability, conducting cost-benefit analyses for requests.
• Trained new users on automation processes, ensuring seamless transition and support.
• Collaborated with MITS to back up personal computers and screen media for malware.
• Assessed current computer hardware and recommended upgrades based on operational needs.

Hours per week: 40 (This is a not federal job)

• Enhanced security operations by executing daily operational components.
• Examined and processed user access requests, notifying relevant managers of detected breaches.
• Analyzed business systems data to identify potential vulnerabilities and improve security measures.
• Supported effectiveness of security-related operations through daily execution of operational components.
• Assisted in implementing updates to security software across existing technologies and architectures.
• Oversaw and modified user permissions on shared folders to maintain secure access.
• Ensured that security concerns were addressed and mitigated effectively.
• Provided necessary data for information security reports to stakeholders.