Chad Watts
Burke,USA
Summary
Results-driven Senior Digital Product Manager with over 10 years of experience in healthcare, fintech, and consumer technology. Expertise in leading cross-functional teams, managing product roadmaps, and overseeing the complete product lifecycle from concept to launch. Focused on aligning strategy with KPIs and regulatory standards to enhance user experience and drive growth through effective planning and execution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Digital Product Manager – Global, Tylenol SmartCheck Product
Johnson & Johnson Consumer Inc. (Kenvue)
10.2022 - 12.2024
- Led a 12+ member onshore/offshore Agile team to design, develop, and launch Tylenol SmartCheck iOS and Android apps, integrating AWS and machine learning for at-home pediatric ear infection care.
- Delivered on-time national commercial launch of Tylenol SmartCheck app (Android and iOS), aligning product KPIs with corporate objectives, securing executive leadership support and enhancing market positioning.
- Developed multi-year product strategy/roadmap to transform SmartCheck into comprehensive pediatric health platform, addressing broader pediatric health concerns and enhancing user engagement.
- Selected Flutter as unified development platform, improving app maintenance efficiency and accelerating release velocity.
- Managed $5M annual budget for app development and maintenance, optimizing vendor performance and resource allocation to enhance overall product value.
Senior Digital Product Manager – DTC Purchase and Post-Purchase
iRobot
08.2021 - 09.2022
- Delivered successful global rollout of new OMS platform, improving order fulfillment efficiency by 48% and post-purchase CSAT by 52%.
- Migrated transactional email system to internal Salesforce Marketing Cloud (SFMC), cutting annual costs by $200K and generating $1M in new X-sell/upsell revenue through enhanced marketing capabilities.
- Established cross-platform initiative prioritization process, integrating impact quantification to effectively stack-rank efforts aligned with overall business objectives.
Senior Product Manager (Contractor), Catering & Retail iWeb Site
Panera Bread Company
Needham, USA
02.2020 - 08.2021
- Led Agile product development teams for catering and retail eCommerce sites during COVID, implementing features that increased AOV by 31% and CSAT by 39%.
- Resolved critical checkout payment issue, recapturing $8M in annual revenue.
- Designed and launched homepage 'Re-Order' experience, reducing purchase path from 12 clicks to 4, driving 21% of authenticated customer orders within 3 months.
- Directed vendor selection for QuantumMetrics session recording solution, improving analytics and troubleshooting capabilities.
- Launched and led Meals-for-Heroes program, securing $23K for meals for frontline workers.
Vice President, Chief Product Owner – Deposit and Credit Card
Citizens Bank
Cranston & Johnston, USA
02.2017 - 12.2018
- Implemented dynamic targeted marketing capabilities on website resulting in $25M annual revenue (projected).
- Rolled out website enhancements, reducing customer call volume by 5K/month and enhancing support operations.
- Implemented user analytics tool, increasing accuracy and depth of data reporting.
Education
Bachelor of Science - Business Administration
University of Denver
Denver, CO06-2000
Skills
- Product strategy
- Customer Experience Optimization
- Product Lifecycle
- Market Analysis
- Data-Driven Decision-Making
- Agile Leadership
- Collaborative leadership
- Business Acumen
- AI Enthusiast
- People Manager
- High Emotional IQ
- Storytelling
Certification
- AI: Implications for Business Strategy, MIT Management Executive Education / CSAIL, 2025
- Vibe Coding Weekend Bootcamp: Potential and the Limitations, Maveen, 2025
- Certified Scrum Product Owner (CSPO), Scrum Alliance, 2013
Awards
- Kenvue, 2024, Recipient of equity awards for 2023 project delivery excellence
- Panera Bread, 2021, 2nd place finish in company’s ‘hackathon’ contest
- Citizens Bank, 2018, CREDO Award for achievement in performance and community involvement
- Capital One, 2013-2016, Multiple ‘SPOT’ awards for peer recognition
Timeline
Senior Digital Product Manager – Global, Tylenol SmartCheck Product
Johnson & Johnson Consumer Inc. (Kenvue)
10.2022 - 12.2024
Senior Digital Product Manager – DTC Purchase and Post-Purchase
iRobot
08.2021 - 09.2022
Senior Product Manager (Contractor), Catering & Retail iWeb Site
Panera Bread Company
02.2020 - 08.2021
Vice President, Chief Product Owner – Deposit and Credit Card
Citizens Bank
02.2017 - 12.2018
Bachelor of Science - Business Administration
University of Denver