Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chad Wiggins

Fayetteville,NC

Summary

Experienced Networking Professional with a Top Secret Sensitive Compartmented Information Security Clearance (TS/SCI) and 9+ years of experience in network administration. Excellent reputation for technical expertise, resolving problems and improving customer satisfaction in a fast paced, no fail, enterprise network environment. Career supported by military training, and related certifications.



Overview

10
10
years of professional experience
1
1
Certification

Work History

Network Administrator

Jacobs
02.2023 - Current
  • Performs Tier one and two network support in accordance with the SIE OPORD.
  • Creates monitoring reports and manages equipment logs, as well as ensuring the
    functionality of links.
  • Coordinates network administration and performance requirements as well as identifies, analyzes, and administers resources related to the enterprise network.
  • Prepares technical implementation plans that provide integrated solutions.
  • Researches applicable standards and requirements documents to assure network
    compliance.
  • Plans for and provides reasonable responsiveness in terms of network performance.
  • Provides lifecycle support of LAN and WAN infrastructures.
  • Configures, installs, operates, maintains, defends, troubleshoots, and repairs LAN/WAN capabilities, including point-to-point circuits, and broadband Internet connections
    including necessary additions and changes to associated routers, switches, and encryption
    devices.
  • Provisions, operates, manages, and monitors LAN/WAN Virtual Private Network (VPN)
    services to securely connect remote elements over the SIE and shared public IP networks.
  • Troubleshoots LAN/WAN voice, data, and transmission networks.
  • Collaborates and coordinates with external Government and commercial circuit providers
    to expedite the restoration of circuit outages.
  • Operates, manages, and administers InFoblox, Cisco Unified Call Manager, NetMRI, Riverbed Monitoring Tools, Remedy, Service Now, KG255s, KG175s, ASA and
    FirePower Firewalls, Chimera, COMSEC, Certificate Server and MEVO in support of
    SOCOM Strategic Entry Point Liberty (BRAGG).

Drill Sergeant

United States Army
10.2020 - 01.2023
  • Handled administrative requirements, maintained records and submitted operational reports for over 100 employees.
  • Oversaw teams planning, implementing and realigning field and base operational strategies.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

SOF Communications Team Leader

United States Army
06.2018 - 09.2020
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Delegated work to 6 personnel based on priorities, selective consideration of the difficulty and requirements of assignments and capabilities of employees, set and adjusted short-term priorities, prepared schedules for completion of work and evaluated work performance.
  • Mentored and guided employees to foster proper completion of assigned duties.

Executive Communications Technician

United State Army
07.2018 - 03.2019
  • Provided critical communications support for 12 VIP users in an austere environment.
  • Directed site surveys to ascertain best positioning of equipment for strongest signal reception.
  • Oversaw business telecommunication networks, telephones, and office equipment.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Installed and maintained systems and analyzed users' needs.

SOF Communications Technician

United States Army
10.2014 - 06.2018
  • Subject matter expert on SOF Tactical Equipment. I.E SDN, TACLAN, GRAK, Tactical Radio Communications.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Responded to service requests during and after business hours.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and C5ISR applications.
  • Coordinated installation of new users and relocations of existing users.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Satellite Communications Operator/Maintainer

United States Army
01.2014 - 09.2014
  • Accurately read, understood, and carried out written instructions.
  • Followed standards and procedures to maintain safe work environment.
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
  • Repaired cut cable of various sizes and worked with color-coded wires and cables.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained excellent attendance record, consistently arriving to work on time.

Education

High School Diploma -

Gregory B. Jarvis Sr. High School
Mohawk, NY
06.2012

Skills

    Software: Microsoft Office 365, SolarWinds, Network Management tools, ServiceNow, Remedy, Chimera, SecureCRT

    Operating Systems: Windows 7, Windows 8, Windows 10

    Enterprise Management: DHCP, DNS, Active Directory, Domains, Microsoft Exchange, SharePoint, Adobe Connect, Cisco WebEx, InfoBlox, Riverbed

    Networking: Cisco Routers / Switches, OSPF, EIGRP, BGP, RIP, DMVPN, GRE tunneling, Fiber, Copper, Voice over IP (VoIP) end devices, Call Manager (CUCM), Audio / Visual equipment, Video teleconferencing end points and VTC bridge, Route Redistribution, TCP / UDP protocols, OSI layers

    Security: ASA Firewall, ACL, DISA STIGs, Inline Network Encryptors (General Dynamics ViaSAT) (KG175, KG250, KG255), Patching, Port Security, 8021x

Certification

  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+

Timeline

Network Administrator

Jacobs
02.2023 - Current

Drill Sergeant

United States Army
10.2020 - 01.2023

Executive Communications Technician

United State Army
07.2018 - 03.2019

SOF Communications Team Leader

United States Army
06.2018 - 09.2020

SOF Communications Technician

United States Army
10.2014 - 06.2018

Satellite Communications Operator/Maintainer

United States Army
01.2014 - 09.2014

High School Diploma -

Gregory B. Jarvis Sr. High School

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