Michael John Meyer
St. Louis,MO
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background, military experience, and ability to work well with people.
Overview
28
28
years of professional experience
Work History
Network Administrator/Help Desk Support Specialist
Focused Management Inc. – USDA Contract
03.2022 - Current
- Monitored network traffic world-wide to identify issues and ensure stability.
- Troubleshot technical problems to restore service and minimize downtime, according to agency SLAs to fulfill agreed-upon client specifications.
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
- Diagnosed and executed resolution or escalation for Med/High/Critical network and server alerts.
- Assisted local IT staff on troubleshooting or escalation of issues regarding VPN, Mobile Devices/Tablets, Voip, Servers, and Network Devices.
- Coordinated with vendors and service providers to ensure timely delivery and setup of network equipment and services.
- Utilized network management tools for monitoring, configuration management, and issue resolution.
- Server and Network device configuration troubleshooting.
- Optimization of WAN Speed.
- Phone support for incident reporting, ticket creation, routing, or escalation.
- Creation, support, and documentation of Bridge calls for network and server related issues.
Senior Information Technology Specialist
Anadarko Industries /NuAxis Innovations - USDA Contract
10.2013 - 03.2022
- Imaged, Installed, and maintained company’s computer systems and network.
- Completed troubleshooting and repair of Software, Hardware, LAN, and WLAN problems.
- Worked with Vendors for software and hardware setup and troubleshooting.
- Active Directory support to include Information changes, Password resets, & Access Management.
- VOIP phone and soft phone systems setup, deployment, and maintenance via Cisco Unified Communications Manager, VOSS, and Call Manager system.
- Government Issued Cellphone setup, monitoring, and maintenance via MobileIron for multiple state locations
- Printer deployment, maintenance, & DHCP reservation with Mice & Men.
- Troubleshooting of Email issues with Exchange Server.
- Troubleshooting of VTC equipment.
- Troubleshooting of Pulse Secure, Juniper, & Cisco Anyconnect VPN connection problems.
- Troubleshooting of access issues with Citrix systems.
- Troubleshooting of access to databases with Hyperion software.
- Office wide Laptop, Windows 7, & Windows 10 Deployment and migration projects.
- DELL Laptop Refresh to almost 400 people in a 30 day period.
- Ran updates, installed software, and repaired issues with SCCM on customer workstations.
- Removal of malware, ransomware and other threats on workstations
- Vulnerability remediation and workstation scanning using Tenable.
- Created weekly vulnerability reports with Tenable.
- Created an extensive library of Powershell scripts for the team to use to help with automation of various troubleshooting tasks, Active Directory account updating and customer group access, and to remediate security vulnerabilities on the USDA network.
- Cable running and patch panel work.
Warehouse Associate/Technical Support Intern
Total Hockey Warehouse
01.2011 - 10.2013
- Active Directory Support
- Exchange Server Support
- Hardware installation/Repair (Mac and Microsoft)
- Software installation/Troubleshooting
- Maintain and operate WMS Database
- Remote Access support for all locations Nationwide
- Stocks inventory in the proper locations
- Checks part numbers, clean and pack inventory items and load for delivery
- Inspect inventory for defects, scratches or other damages
- Follow all safety and accident procedures while on company premises
- Track all inventory in appropriate system
Satellite System Installer
DirecTV
01.2010 - 01.2011
- Installation and programming of satellite television, internet, and VOIP equipment
- Troubleshoot, diagnose, repair, replace, and upgrade system components
- Coaxial, UTP, and telephone cable creation and installation
- Maintenance of company vehicle
- Maintain accurate installation, service, and inventory records
Satellite Communications Technician
U.S. Army Signal Corp
01.1998 - 01.2010
- Maintenance of up to $2,000,000 worth of satellite communications equipment and associated devices
- Installed and maintained VOIP Communications and both non-secure Internet and secure intranet services to up to 15,000 users in remote locations around the globe.
- Conduct stressed and unstressed network operations
- Prepare system and equipment related forms and reports
- Cisco Router & Switch setup
- VOIP system setup with Call Manager
- Coaxial, UTP, and fiber optic cable creation and installation
- Server support
- Fiber Optic Cable creation, patching, and running
- IT Help Desk Support
- Hardware and software support
- Printer maintenance and setup
- Switchboard and patch panel work
- Responsible for Health, Welfare, and Training of a Platoon sized element (roughly 60 people)
Education
Brown Mackie College
Fenton, MO01.2015
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Art Institute of Austin
Austin, TX01.2012
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Satellite Communications School
Ft. Gordon, GA01.1999
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Fort Zumwalt North High School
O'Fallon, MO01.1997
Skills
- Proficient in team leadership
- 27 years of professional IT experience
- Strong verbal and non-verbal communication
- Establishes strong relationships with colleagues and clients
- Strong customer service skills
- A and Net military equivalencies
- Powershell & Batch Scripting
- Network Troubleshooting Abilities
- System testing and Network Vulnerability Remediation
- Windows Servers 2008 R2 - Current
- Operating Systems: Windows 11,10, 8, 7, Vista, XP, OSX
- Software and Systems: SolarWinds, SCOMS, SecureCRT, Putty, MS Office Suite XP - 0365, Hyperion, Remedy, Voss, CUCDM, Cisco Call Manager, MobileIron, Mice & Men, Active Directory, Microsoft Exchange Server
Accomplishments
- Ring of Quality Award from Anadarko for excellent customer service and ingenuity while working remotely during COVID 19 crisis
- Ring of Quality Award from Anadarko for my hard work during the Large Office Windows 10 migration
- Recognized by Anadarko for 5 years of excellent service.
- Recognized in the OCIO weekly newsletter for outstanding customer service.
- Recognized by Rural Development Agency for excellent customer service during the Disaster Relief testing.
- Created an extensive library of Powershell scripts for automation of various troubleshooting tasks, Active Directory account updating and customer group access, and to remediate security vulnerabilities on the USDA network.
- Created a OneNote knowledgebase with troubleshooting and system setup information for Team use.
Timeline
Network Administrator/Help Desk Support Specialist
Focused Management Inc. – USDA Contract
03.2022 - Current
Senior Information Technology Specialist
Anadarko Industries /NuAxis Innovations - USDA Contract
10.2013 - 03.2022
Warehouse Associate/Technical Support Intern
Total Hockey Warehouse
01.2011 - 10.2013
Satellite System Installer
DirecTV
01.2010 - 01.2011
Satellite Communications Technician
U.S. Army Signal Corp
01.1998 - 01.2010
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Art Institute of Austin
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Satellite Communications School
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Fort Zumwalt North High School
Brown Mackie College
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