Summary

Overview

Work History

Education

Skills

Timeline

Chadaka Porchea

Rochester,NY

Summary

Dynamic professional with a strong background in special education support at Monroe 2-Orleans BOCES. Skilled in behavior management and effective communication, I excel in fostering student engagement and promoting independence. Proven ability to collaborate with multidisciplinary teams, ensuring quality care and advocacy for individuals with diverse needs.

Overview

years of professional experience

Work History

1:1 Paraprofessional

Monroe 2-Orleans BOCES

Spencerport, NY

09.2024 - Current

Supported classroom management by facilitating engaging activities and maintaining a positive learning environment.
Collaborated with teachers to develop instructional materials tailored to student capabilities.
Implemented behavioral strategies to enhance student engagement and participation during lessons.
Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.

Cashier

Tops Friendly Markets

Rochester, NY

06.2024 - Current

Maintained clean and organized checkout area to ensure a welcoming environment for customers.
Collaborated with team members to improve checkout efficiency during peak hours.
Processed transactions accurately and efficiently using point-of-sale systems.
Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.

Call Center Representative

Maximus New York State of Health

Remote

03.2023 - 03.2024

Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Assisted customers with inquires regarding health insurance options and enrollment processes
Documented call outcomes in CRM system, maintaining detailed records for follow-up actions and reporting.
Managed 20 inbound calls, providing accurate information regarding health insurance options and enrollment processes.

Digital Shopper

Walmart

Brockport, NY

01.2021 - 03.2023

Tracked substitutions and informed customers of changes.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Selected correct products based on customer needs, product specifications and applicable regulations.
Maintained current knowledge of evolving changes in marketplace.

Direct Support Professional

Lifetime Assistance, INC

Greece, NY

11.2010 - 02.2016

Provided personalized support to individuals with developmental disabilities, ensuring their safety and well-being.
Assisted clients in daily living activities, promoting independence and personal growth.
Facilitated recreational activities that enhance social skills and community involvement for clients.
Monitored client progress, documenting changes and communicating effectively with families and staff.
Advocated for client needs, ensuring access to resources and services that promote quality of life.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
Transported clients to and from medical appointments with safety and efficiency.

Education

New York State Nursing Assistant - Certified Nursing Assistant

Monroe 2 Orleans Boces

Spencerport, NY

03-2026

Associate of Arts - Early Childhood Education

Monroe Community College

Rochester, NY

06-2005

Skills

Behavior management

Effective communication

Helping students with special needs

Small group and individual assistance

Special education support

Calm and patient demeanor

Teacher support

CPR and first aid

Teacher assistance

Computer skills

Group and individual instruction

Disability awareness

Child development

Multidisciplinary team collaboration