Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Rivera

Newark

Summary

Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.


Overview

4
4
years of professional experience

Work History

1:1 Paraprofessional

Deron School
08.2024 - Current
  • Supported instructional staff by implementing individualized education plans for diverse student needs.
  • Assisted in classroom management to foster a positive learning environment and enhance student engagement.
  • Collaborated with teachers to develop educational materials and resources tailored to specific lesson objectives.
  • Monitored student progress and provided feedback to educators, ensuring alignment with academic goals.
  • Led small group instruction sessions, enhancing comprehension through tailored teaching methods and materials.
  • Trained new paraprofessionals on classroom procedures and best practices for supporting diverse learners.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Provided one-on-one support to students with special needs, fostering supportive learning environment.

Retail Sales Associate

Snipes
03.2022 - Current
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Initiated friendly conversation with customers to determine the level of assistance required.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Handled price checks, merchandise transfers and fitting room returns to keep the store orderly and efficient.
  • Cross-sold products to boost overall sales purchases.
  • Assisted with conducting merchandise stock counts and reported discrepancies to the supervisor.
  • Cleaned shelves, counters and tables to maintain an organized store.
  • Placed special orders or called other stores to find desired items.

Shipment Coordinator

Serrateli Hat Company
08.2023 - 11.2024
  • Coordinated shipment schedules to optimize delivery timelines and reduce delays.
  • Communicated with carriers to ensure compliance with shipping regulations and requirements.
  • Managed documentation for incoming and outgoing shipments, ensuring accuracy and completeness.
  • Implemented process improvements that enhanced efficiency in shipment tracking systems.
  • Established a robust shipment tracking system that allowed for real-time status updates and proactive resolution of potential delays.
  • Managed risk effectively by enforcing compliance with relevant regulations and industry best practices during the shipment process.

Deli Sales Associate

Extra Supermarket
02.2023 - 06.2023
  • Sliced meats and cheeses and weighed deli items for customers.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Responded to customer questions regarding product availability.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Informed customers of deli specials to increase profits.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Stored perishable food items in the freezer or refrigerator to protect from spoilage.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coins, bills and payment cards to customers.

Education

High School Diploma - Culinary & Performing Arts, AP Course NJIT Advanced Precalc, AP Government and Politics, AP Literature and Composition

Marion P Thomas Charter High School of Culinary & Performing Arts
Newark, NJ
09.2025

Skills

  • Register Operations
  • Customer Service
  • Teamwork and Collaboration
  • Time Management and Prioritization
  • Dependable and Cooperative
  • Employee Training and Supervision
  • Stocking and Replenishing
  • Displays and Showcases
  • Cleaning and Sanitizing
  • Behavior management
  • Effective communication
  • Small group and individual assistance
  • Calm and patient demeanor

Timeline

1:1 Paraprofessional

Deron School
08.2024 - Current

Shipment Coordinator

Serrateli Hat Company
08.2023 - 11.2024

Deli Sales Associate

Extra Supermarket
02.2023 - 06.2023

Retail Sales Associate

Snipes
03.2022 - Current

High School Diploma - Culinary & Performing Arts, AP Course NJIT Advanced Precalc, AP Government and Politics, AP Literature and Composition

Marion P Thomas Charter High School of Culinary & Performing Arts

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Joseph Rivera