Chadd Hall
Dallas,TX
Summary
Results-driven Appointment Coordinator Team Lead / Sales Associate with over 10 + years of experience managing high-performing teams in fast-paced environments. Skilled in optimizing scheduling processes, improving team productivity, and delivering exceptional customer service. Proven ability to lead, mentor, and motivate staff while coordinating with multiple departments to ensure seamless appointment management. Adept at problem-solving, data-driven decision making, and implementing process improvements to enhance operational efficiency.
Overview
16
16
years of professional experience
Work History
Appointment Coordinator Team Lead
AutoNation
Irving, Texas
12.2021 - 03.2025
- Lead and supervise a team of appointment coordinators, ensuring smooth scheduling and efficient management of appointments.
- Oversee daily operations related to appointment setting, cancellations, and rescheduling to maximize productivity and client satisfaction.
- Train, mentor, and support team members to improve communication skills, accuracy, and customer service.
- Develop and implement scheduling protocols and best practices to optimize workflow.
- Collaborate with other departments (e.g., sales, medical, customer service) to coordinate appointments and resolve scheduling conflicts.
- Monitor team performance metrics and generate reports to identify areas for improvement.
- Handle escalated issues from clients or team members, providing solutions and ensuring timely resolution.
- Manage resources and staffing levels to meet fluctuating demand and service goals.
- Utilize scheduling software and tools to streamline appointment management and reporting.
Automobile Salesperson
Auto Max Prime
Arlington, TX
01.2018 - 03.2020
- Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
- Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
- Answered customer emails and telephone requests for information.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
- Responded to inquiries from potential customers via email and telephone.
- Showcased vehicle features and took customers on test drives in local area.
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
Automobile Salesperson
JD Byrider
Dallas , Texas
01.2016 - 01.2018
- Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
- Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
- Answered customer emails and telephone requests for information.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
- Showcased vehicle features and took customers on test drives in local area.
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
Account Rep/Salesman
E&E Auto Sales
Dallas, Texas
01.2014 - 01.2016
- Acquired new and existing customers for the buying of automobiles. I also assisted the finance department with the financing of the cars while maintaining the monthly status of payments that were past due.
- Also did light skip tracing for potential repossessions.
- Reached out to customers to assess satisfaction levels and current needs.
- Offered proactive resolution ideas while driving actionable responses to questions, concerns or challenges, boosting client satisfaction ratings.
- Offered available products and solutions to meet diverse requirements.
- Increased sales volume by effectively managing over 300accounts and product installations.
- Received and processed client payments, and updated accounts.
- Reviewed accounts for delinquencies and other ongoing issues.
Automobile Salesman
Chacon Motors, Lyndon B. Johnson Fwy
Dallas, Texas
08.2009 - 12.2013
- Sold automobiles to customers also helped with collections with customers who were 90 days past due.
- Greeted customers and offered assistance to build favorable first impression and positive experience.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Recommended merchandise options to fulfill variety of customer wants and needs.
- Answered customer questions, shared product knowledge and researched pricing and availability.
Education
High School Diploma -
New Beginnings Christian Academy
Dallas, TX01.2010
Some College (No Degree) - Communications and Business
Cedar Valley College
Lancaster, TXSkills
- Sales and marketing strategies
- Client presentations
- Lead generation
- Product and service knowledge
- Sales closing
- Customer retention abilities
- Automobile Industry knowledge
- Market research and analysis
- Client account management
- Customer needs assessment
- Negotiation Tactics
- Inside and outside sales
- Team motivation and morale boosting
- Conflict resolution and problem-solving
- Delegation and workload management
- Coaching and mentoring team members
- Clear and effective verbal and written communication
- Active listening and feedback delivery
- Cross-departmental collaboration
- Time management and prioritization
- Process improvement and workflow optimization
- Scheduling and resource allocation
- Handling escalations professionally
- Maintaining high client satisfaction
- Empathy and patience
- Monitoring key performance indicators (KPIs)
- Data analysis and generating actionable insights
- Decision-making based on metrics
- Proficiency with scheduling software and CRM tools
- Familiarity with Microsoft Office Suite (Excel, Word, Outlook)
- Adaptability to new products and programs
- Quick decision-making under pressure
- Anticipating challenges and proactive solutions
- Team motivation and morale boosting
- Conflict resolution and problem-solving
- Delegation and workload management
- Coaching and mentoring team members
- Clear and effective verbal and written communication
- Active listening and feedback delivery
- Cross-departmental collaboration
- Time management and prioritization
- Process improvement and workflow optimization
- Scheduling and resource allocation
- Handling escalations professionally
- Maintaining high client satisfaction
- Empathy and patience
- Monitoring key performance indicators (KPIs)
- Data analysis and generating actionable insights
- Decision-making based on metrics
- Proficiency with scheduling software and CRM tools
- Familiarity with Microsoft Office Suite (Excel, Word, Outlook)
- Adaptability to new technologies
- Quick decision-making under pressure
- Anticipating challenges and proactive solutions
- Recruiting and onboarding new team members
- Fostering a positive team culture
- Encouraging collaboration and knowledge sharing
Recruiting and onboarding new team members
- Fostering a positive team culture
- Encouraging collaboration and knowledge sharing
Timeline
Appointment Coordinator Team Lead
AutoNation
12.2021 - 03.2025
Automobile Salesperson
Auto Max Prime
01.2018 - 03.2020
Automobile Salesperson
JD Byrider
01.2016 - 01.2018
Account Rep/Salesman
E&E Auto Sales
01.2014 - 01.2016
Automobile Salesman
Chacon Motors, Lyndon B. Johnson Fwy
08.2009 - 12.2013
High School Diploma -
New Beginnings Christian Academy
Some College (No Degree) - Communications and Business
Cedar Valley College