Summary
Accomplishments
Skills
Work History
Education
Certification
Affiliations
Timeline
Manager
CHAD E. DAIGLE

CHAD E. DAIGLE

Product Management Leader
Raleigh,NC

Summary

Seasoned Product Manager with over 12 years of experience in CRM, Inventory and Fulfillment software. Data driven to create product specifications that target key markets with high revenue potential and correctly position those products in the market by monitoring competitive solutions.

Accomplishments

  • Product Strategy: Developed product strategy and roadmaps for CRM and Fulfillment products driving revenue growth of 40%
  • Agile Project Management: Built and scaled 4 new Scrum teams to support new products
  • Sales Enablement: Developed product demonstrations and collateral increasing revenue by 20%
  • Sales Support: Present product presentations and architect solutions driving over 100 million in new revenue
  • Marketing: Developed marketing collateral and spoke at webinars/industry events to build pipeline by 5x
  • Implementations: Supported implementations across the globe delivering a 100% Go-Live rate.

Skills

Product Strategy

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Work History

Sr. Director – Customer Success

Pega
Cambridge, MA
01.2018 - Current
  • Hired and developed talent for a high performing customer success team
  • Responsible for managing a customer success portfolio of over 100 accounts with roughly $600M in ACV with a 98% retention rate
  • Led strategic initiatives to deliver a standard approach to customer success plans and
  • Success reviews as well a framework for governance and adoption
  • Organization lead for advocacy programs including user groups, meetups and customer references
  • Executive sponsor for targeted accounts in my portfolio and lead significant customer escalations
  • Responsible for managing partner relationships to ensure customer success.

Director - Product Management

Pega
Cambridge, MA
01.2014 - 01.2018
  • Manage product strategy for CRM/Customer Engagement solution including marketing, sales and service applications
  • Responsible for roadmap planning and development for CRM portfolio of products
  • Manage and improve Agile development practices
  • Manage the entire release lifecycle management process from business case approval thru product launch
  • Develop and manage a product team including product managers and product owners
  • Develop pricing strategies for all CRM products
  • Support the bid management team for all RFP responses
  • Responsible for go to market strategy and development of sales collateral
  • Support sales opportunities by working with global account teams on vision creation, sales strategy, demo development, and product positioning/messaging
  • Support sales and customers through meetings and workshops with C-Level executives of global Tier 1 & 2 service providers
  • Conduct competitive analysis, identify acquisition and/or partner companies
  • Participate in industry standards organizations such as the Tele-Management Forum and Metro Ethernet Forum

Sr. Principal Product Manager/Strategy

Oracle Corporation
Frisco, TX
01.2010 - 01.2014

Manager

AboveNet Communications Inc
Dallas, TX
01.2003 - 01.2010

Education

MBA - Business Administration (Telecom Management

University of Dallas
Dallas, TX
12.2000 - 12.2008

Certification

TMF Level 2 Business Process (eTOM), and Information Model (SID) certifications

Affiliations

Yearup

Timeline

Sr. Director – Customer Success

Pega
01.2018 - Current

Director - Product Management

Pega
01.2014 - 01.2018

Sr. Principal Product Manager/Strategy

Oracle Corporation
01.2010 - 01.2014

Manager

AboveNet Communications Inc
01.2003 - 01.2010

MBA - Business Administration (Telecom Management

University of Dallas
12.2000 - 12.2008

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CHAD E. DAIGLEProduct Management Leader