ChaDiamond Logan

• Conducted interviews with taxpayers (and/or their representatives) in different environments as part of the investigative process of collecting delinquent taxes and securing delinquent tax returns.
• Investigating, verifying, and analyzing taxpayer's financial conditions including any financial records or information provided to the District from the Internal Revenue Service.
• After investigating the Taxpayer documents. Forward info to be processed for payment obligations and any actions needed to bring taxpayer into full compliance.

• Performed routine unemployment claims examination work, which involved reviewing unemployment insurance claims and determining claimant eligibility.
• I reviewed, examine, investigate, analyze, and adjudicate the full range of unemployment claims and relative issues.
• Gathered information, including interviewing all parties in both one- and two-party cases. In order to makes determinations on claimant’s eligibility and entitlement to the benefits or disqualifications.
• Provided information related to unemployment insurance provisions, processes, and requirements to claimants and employers, as well as information regarding appeal rights.

• Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
• Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
• Reviewed criteria for different aid programs to determine eligibility for various applicants.
• Monitored team progress and enforced deadlines.
• Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
• Documented production levels, materials used and special incidents to keep management informed of daily activities.
• Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
• Offered constructive criticism regarding quality assurance on team phone calls.
• Performed various troubleshooting tasks to address assembly issues.

• Responsible for providing information, documentation, and research of non-tax debts to

District government agencies, debtors, and contractors.

• Duties include interacting with delinquent debtors on the telephone and face-to-face to discuss delinquent debts owed to the District government, and case resolution based on CCU policies and procedures.
• Created installment agreements, settled cases, analyzed financial data and information needed to determine net worth and ability to pay.
• Through collection and analysis of financial data, inform and advise the debtor of options available to repay and resolve debt.
• Financial data may include wage and earnings, statements, bank statements, tax returns, and verification of necessary living expenses.
• Researching various information resources to assist debtors and the CCU in determining assets and sources of repayment.
• Receiving incoming and making outbound contact with vendors, debtors, internal agencies, or representatives that can assist the CCU regarding delinquent debt situations or resolving debt issues and resolving account discrepancies.
• Located dishonored checks.

• Examine tax returns submitted to the Comptroller of Maryland, in order to determine adequacy and compliance with reporting regulations and tax laws; - Interpret, apply and enforce the tax or licensing laws for one or more of the specialized fields of revenue production;
• Encourage taxpayers via telephone, correspondence or in person to settle delinquent and deficient accounts or disputes in the most efficient manner;
• Communicate with individuals and firms to determine tax liabilities;
• Use legal documents, such as tax liens, notices of assessment and garnishments to assure compliance with tax laws;
• Apply applicable tax laws to determine taxpayer filing requirements or other compliance issues;
• Assist with the initiation of seizures and sale of property to satisfy tax claims;
• Assist with investigating fraudulent or questionable tax practices to obtain evidence for possible prosecution or assessment;
• Assist with writing reports of determinations and actions taken for departmental files;
• Assist with correcting tax returns that are in error according to the applicable tax laws;.