Ngozi Ekechi
San Antonio
Summary
Results-driven healthcare administration professional specializing in operational excellence and revenue cycle management. As an Administrative Resident, collaborates with clinical and administrative teams to enhance performance metrics and patient outcomes. Strong background in leading strategic programs, optimizing processes, and securing support for healthcare initiatives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Resident – Revenue Cycle
University Health
San Antonio
01.2026 - Current
- Analyze billing workflows, claims management processes, and operational performance metrics to identify improvement opportunities.
- Collaborate with patient access, clinical teams, and administrative leadership to improve patient experience and operational efficiency.
- Supported operational and financial initiatives to enhance revenue cycle performance within major academic health system.
- Assisted in financial performance reporting and developed strategies for revenue optimization and compliance adherence.
- Participated in process improvement initiatives to enhance coding accuracy and charge capture efficiency.
Medical Laboratory Technician
Labhud Medical Diagnostic
01.2020 - Current
- Perform serological and hematological testing using automated and semi-automated laboratory systems.
- Validated and ensured quality of laboratory diagnostic equipment and testing kits.
- Supported implementation of laboratory quality systems to meet ISO 15189 standards.
Operations Manager
ValueMax Foundation for Medical Care Relief & Domestic Violence Support
Lagos
01.2023 - 01.2024
- Coordinated program operations and outreach initiatives, leading volunteer teams to effectively engage the community.
- Directed strategic programs delivering medical relief services and advocating for victims of domestic violence, enhancing community support.
- Forged partnerships with community organizations, healthcare providers, and government stakeholders to expand service reach.
- Secured donations and grants supporting healthcare outreach programs.
Managing Director
Engie Fragrance
Lagos
01.2020 - 01.2023
- Led strategic planning, distribution operations, and business development initiatives.
- Managed operational performance, vendor relationships, inventory systems to optimize supply chain effectiveness.
- Implemented operational improvements to streamline processes and enhance cost management.
Project Manager
Hech and Max Limited
Lagos
01.2016 - 01.2020
- Managed multi-stakeholder projects, ensuring effective planning, scheduling, and team coordination to meet project goals.
- Defined project scope, objectives, and deliverables while ensuring milestones were achieved.
- Oversaw project teams and aligned internal and external stakeholder expectations to facilitate project execution.
Sales Manager
Smile Communications Limited
Lagos
01.2014 - 01.2016
- Developed and executed strategic plans that drove revenue growth and improved customer acquisition.
- Led sales teams and implemented strategies that increased organization’s market share.
- Analyzed market trends and competitive positioning to inform sales strategies.
Customer Service Officer
Enterprise Bank Limited
Lagos
01.2012 - 01.2014
- Provided financial customer support, resolving account issues to enhance client satisfaction.
- Cultivated long-term client relationships through effective communication and consistent service delivery.
- Assisted customers with inquiries and account management tasks.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed transactions accurately and efficiently using banking software systems.
Education
Master of Healthcare Administration (MHA) -
Texas State University
San Marcos, Texas05-2026
Bachelor of Technology (B.Tech) - Geology
Federal University of Technology Owerri
Nigeria01-2010
Skills
- Revenue Cycle Management
- Healthcare management
- Quality Improvement
- Process Improvement
- Data analysis
- Project Management
- Strategic Planning
- Excel
- PowerPoint
- Google Workspace
- Virtual Collaboration Tools
- Canva
- Team leadership
Affiliations
- American College of Healthcare Executives (ACHE), Member
- Healthcare Financial Management Association (HFMA), Member
- Healthcare Information and Management Systems Society (HIMSS), Member
- Medical Group Management Association (MGMA), Student Member
- Healthcare Leadership Coalition, Member
Websites
Certification
- Lean Six Sigma Green Belt, Institute of Industrial & Systems Engineers, 2025
- Certified Healthcare Financial Professional (HFMA), 2025
- Certified Specialist in Business Intelligence (HFMA), 2025
- HFMA Business of Healthcare Certificate, 2025
- MBA Math, 2025
- Project Management Foundations, LinkedIn Learning, 2025
- Project Management: Healthcare Projects, LinkedIn Learning, 2025
Technology Skills
- Excel
- PowerPoint
- Google Workspace
- Canva
- Virtual Collaboration Tools
Degree
MHA
Volunteer Experience
- Hays County Food Bank, Texas
- HIMSS Texas Regional Conference Volunteer
- Hays County Health Department – CASPER Program
- HFMA Women in Leadership Conference Volunteer
- Great Texas River Clean Up Volunteer
- ValueMax Foundation, Outreach Coordinator
- Konstance Care Foundation, Rural Health Program Coordinator
Leadership And Professional Development
- MGMA Student Leaders Program, MGMA Leaders Conference, Orlando, Florida, 2025
- Administrative Residency, University Health, Revenue Cycle Division, San Antonio, Texas
Honors And Awards
- Graduate College Scholarship – Texas State University
- Alpha Chi National Honor Society – Texas Iota Chapter
- Phi Kappa Phi Honor Society – Texas State University
- Upsilon Phi Delta Honor Society – Healthcare Administration
Timeline
Administrative Resident – Revenue Cycle
University Health
01.2026 - Current
Operations Manager
ValueMax Foundation for Medical Care Relief & Domestic Violence Support
01.2023 - 01.2024
Medical Laboratory Technician
Labhud Medical Diagnostic
01.2020 - Current
Managing Director
Engie Fragrance
01.2020 - 01.2023
Project Manager
Hech and Max Limited
01.2016 - 01.2020
Sales Manager
Smile Communications Limited
01.2014 - 01.2016
Customer Service Officer
Enterprise Bank Limited
01.2012 - 01.2014
Master of Healthcare Administration (MHA) -
Texas State University
Bachelor of Technology (B.Tech) - Geology
Federal University of Technology Owerri