Lisa Howell
Suwanee
Summary
Results-driven healthcare professional with proven track record in optimizing revenue cycles and enhancing operational workflows. Known for fostering team collaboration and achieving results in dynamic environments. Proficient in process improvement and regulatory compliance.
Overview
15
15
years of professional experience
Work History
Revenue Cycle Director
Independant
12.2021 - Current
- Developed customized training programs for staff, resulting in increased efficiency and productivity within the department.
- Contributed to staff retention efforts by fostering a positive work environment, promoting teamwork, and recognizing employee achievements regularly.
- Improved overall financial performance with consistent evaluation and implementation of revenue cycle best practices.
- Boosted patient satisfaction by providing timely, accurate billing statements and addressing inquiries with professionalism and empathy.
- Increased revenue by streamlining billing processes and implementing effective collection strategies.
- Decreased denials by conducting thorough audits of charge capture procedures and providing feedback to clinical teams on documentation requirements.
VP of Operations
Pediatric Partners of Gwinnett
08.2019 - 12.2021
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
- Delivered exceptional results in market expansion efforts by identifying new territories, analyzing potential opportunities, and establishing a strong local presence.
- Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
- Fostered a culture of continuous improvement within the organization by implementing best practices in operations management and providing ongoing training for staff members.
- Developed cross-functional teams to foster collaboration, resulting in increased productivity and performance.
Revenue Cycle Manager
Prospira PainCare
06.2017 - 08.2019
- Monitored and guided revenue cycle operations.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Provided staff training on revenue cycle management best practices, increasing productivity across the department.
- Completed financial reporting and analysis for billing revenue cycle.
- Maintained a thorough understanding of regulatory requirements, ensuring compliance throughout all aspects of the revenue cycle.
- Coordinated with finance team to produce accurate monthly reports on collection metrics and trends.
- Improved revenue cycle efficiency by streamlining processes and implementing best practices.
Education
Master of Science - Healthcare Administration
Chicago State University
Chicago, IL06-2005
Skills
- Revenue cycle management
- Financial analysis
- Regulatory compliance
- Billing processes
- Staff training
- Project management
- Data analysis
- Team building
- Process improvement
- Performance metrics
- Audit processes
- Organizational development
- Denial resolution
- Claims management
- Revenue cycle optimization
- Revenue performance
- Billing cycle expertise
- Healthcare industry
- Data analytics
- Account resolutions
- Revenue enhancements
- Revenue quotas
- Clinical personnel support
- Revenue optimization
- Multitasking capacity
- Teamwork and collaboration
- Time management
- Planning and coordination
Timeline
Revenue Cycle Director
Independant
12.2021 - Current
VP of Operations
Pediatric Partners of Gwinnett
08.2019 - 12.2021
Revenue Cycle Manager
Prospira PainCare
06.2017 - 08.2019
Master of Science - Healthcare Administration
Chicago State University
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