Chad Jackson

Director (07/2021 - Present)
Senior Manager (04/2018 - 07/2021)

Responsibilities

• Delivery Subject Matter Expert
• Agile Delivery Management
• Program & Project level delivery
• Build & Maintain Great Lakes office culture
• Advise clients on Agile, Design Systems, DevOps and OCM (Organization Change Management) practices

Director of Technology, Delivery (08/2016 - 04/2018)
Associate Director, Technology (01/2013 - 08/2016)
Development Manager (03/2013 - 01/2013)

Responsibilities

• Oversight for all Technology Delivery activities
• Oversight for Business Intelligence and DevOps practices
• Provide portfolio and team leadership
• Lead strategy enablement and solution architecture efforts for clients
• Manage relationships with existing clients
• Define and maintain all processes and tools for project delivery
• Co-lead Agile Transformation Team and provide agile coaching

Achievements

• Created a flexible and repeatable agile methodology tailored to the agency industry
• Introduced a standardized stack of project management, collaboration and reporting tools
• Decreased undesirable project events (unaddressed feedback, misaligned expectations, etc.) by ~45% in first 6 months
• Worked across numerous industries with clients like CVS, Sleep Number, Kohls, Barnes & Noble, FedEx, Newell Brands, Huntington Bank and Progressive
  

Responsibilities

• Oversaw and managed web portal and CMS ecosystem across the enterprise
• Responsible for project life cycle of in-house portlet frameworks, composite applications, and web services
• Responsible for research and integration of critical 3rd party applications
• Acted as portal technology liaison between all levels of the business (C-level down)
• Worked with developers and architecture team to implement solutions

Achievements

• Formulated vision for portal and delivered against it.
• Facilitated company-wide adoption of portal technology driven by grass-roots business needs.
• Built and maintained close relationship with the NetJets business community.
• Successfully led effort to improve usability and stability on a limited budget.
• Garnered a broad base of experience in related technologies.

Responsibilities

• Led a diverse team of operational, technical and creative resources.
• Directed a wide range of new business initiatives while managing company creative endeavors.
• Work included a wide range of efforts including an integrated campus media channel, web design and development, and the creation of a national comic book mini-series.
• Focused on growing the business through professional relationships with influential local and national entrepreneurs.

Achievements

• Built the business from nothing, putting together a team of 10 creative and technical partners
• Delivered brand-strategies and redesigns for 15 local small and medium-sized business

Responsibilities

• Managed large-scale enterprise deployments including scoping, project management, and product customization and configuration.
• Integrated a variety of enterprise level applications such as CRM, DM, and SSO into the portal architecture.
• Provided technical pre-sales support to sales managers and assisted with RFP’s and RFI’s.
• Presented employees, customers, and partners with product training courses and workshops.

Achievements

• Selected to develop business and conduct training throughout the Asia Pacific region (APAC).
• Worked with Ford to implement a B2E portal for 250,000 internal users.
• Led the effort at Johnson & Johnson to implement Plumtree’s first portal in Japan.
• Worked with Ford to implement a 500,000-user portal for Ford dealerships.
• Served as a Content Management, Knowledge Management, Document Management, Taxonomy, and User Interface Expert.
• Successfully implemented a struggling portal project for Avery Dennison.
• Assisted sales reps with building partner relationships.

Responsibilities

• Attended to all aspects of the business including: sales, invoicing, collections, and design.
• Provided services and solutions including: web design, corporate image creation, database design, desktop publishing, web application design, and business solutions.

Achievements

• Contract with Wright State University (see above).
• Contract with EDS (see above).
• Shopping cart application for AltXCD.com (now defunct).
• Design and development of Tonesmith.com (now defunct).

Responsibilities

Determined project specifications for a number of web projects including:

• Building a web-based reporting application for GM’s Manufacturing Systems Database
• Creating a custom time and expenses system
• Implementing an extensible portal for delivering GM web applications.

Achievements

• Headed user interface standardization efforts.
• Provided software training to GM crew and management.
• Recognized with two employee of the month awards.
• Recognized for outstanding results for the development of portal platform.

Responsibilities

• Redesigned existing web sites for the Department of Education and Human Services.
• In charge of adding and managing new content for the site.
• Provided faculty and staff with standard hardware and software support.
• Conducted training classes for faculty and staff.

Achievements

• Defined style guide for all of Wright State’s web sites and user interfaces.
• Streamlined business processes for the Department of Education and Human Services.

Responsibilities

• Generated sales leads via cold calling area businesses.
• Sold web design, web based solutions, database design, access and hosting services.
• Hired sales reps to develop a sales staff.
• Managed and trained the staff according to their rolls.
• Managed the design and implementation of web and networking solutions.