Chad Levi McCall
Grain Valley,MO
Summary
Marketing professional with comprehensive experience in Human Resources, administrative and marketing support roles. Proven track record in facilitating marketing campaigns, improving office efficiencies, branding and customer service. Highly collaborative team player known for adaptability and reliability, with expertise in project management and digital marketing tools.
Overview
14
14
years of professional experience
Work History
Community Education Liaison
Ascend Hospice and Palliative Care
02.2022 - 06.2025
- Managed needs of more than 40 accounts at once using strong prioritization and multitasking abilities.
- Secured multiple accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
- Mentored junior or new team members, providing guidance on best practices in business development to elevate their performance levels.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Managed budget allocations effectively to maximize ROI on marketing initiatives while minimizing unnecessary expenses.
- Negotiated contracts with vendors and clients, securing favorable terms that maximized profits while maintaining strong relationships.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Used SalesForce to handle current portfolio and prospective leads.
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads for the sales team.
- Conducted regular meetings with community clients to build positive and productive relationships.
Officer Manager/HR Liaison
Ascend Hospice
10.2019 - 02.2022
- Assessed areas of service concern and developed improvement plans.
- Participated in team-building activities to enhance working relationships.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Liaised between multiple business divisions to improve communications.
- Verified applicant references and employment details.
- Configured hardware, devices and software to set up work stations for employees.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used HRIS system daily to maintain accurate information for 100 employees
Palliative Care Coordinator
Crossroads Hospice
03.2018 - 10.2019
- Triaged incoming calls and referrals for current and new patients and followed through to ensure patient satisfaction
- Coordinated Nurse Practitioner and Social Worker schedules, bi-weekly meetings, as well as assisted with orders and resource allocation for patients. Developed team communications and worksheets for bi-weekly meetings
- Patient care coordination for
- Managed new referrals, making sure appropriate for services and verifying benefits. Verified benefits by running patients insurance and calling their insurance company for prior authorization if needed
- In charge of running daily and monthly reports through Microsoft Excel, Microsoft Word, as well as the electronic medical record system used by the department. Also making sure the reports were done in a timely manner and to the correct department lead
- Provided customer service to patients and referral sources
Hospice Aide/Medical Records Technician
Crossroads Hospice
07.2011 - 03.2018
- Managed 150+ patient charts ensuring that all charts were up to date and had proper documentation on file.
- Managed 12-15 patients care and weekly care schedule
- Assisted with weekly staff meeting by developing and briefing presentations.
- Provided customer service by answering calls, marketing, and coordinating care with surrounding long term care facilities.
- Assisted case managers in direct patient care.
- Developed and implemented an organized method of maintaining patients charts.
Certified Nursing Assistant
Season Care Center, CNA
03.2013 - 11.2013
- Provided direct patient care by assisting with activities of daily living and obtaining patient's vital signs.
- Managed patient's schedules for day-to-day activities.
- Accurately charted all patient care as directed.
- Coordinated care with nursing staff as well as patient families.
Education
Certified Nursing Assistant -
Medical Education Development And Support Inc
Independence, MO03.2013
High School Diploma -
William Chrisman High School
Independence, MO05.2011
Skills
- Customer service
- Relationship management
- Marketing
- Cross-functional team leadership
- Branding
- Account management
- Product knowledge
- Community collaboration
- Marketing
- Presentations
- Excellent planner and coordinator
- Communication skills
- Training and mentoring
- Team Building
- Social Media marketing
Reference
References available upon request
Timeline
Community Education Liaison
Ascend Hospice and Palliative Care
02.2022 - 06.2025
Officer Manager/HR Liaison
Ascend Hospice
10.2019 - 02.2022
Palliative Care Coordinator
Crossroads Hospice
03.2018 - 10.2019
Certified Nursing Assistant
Season Care Center, CNA
03.2013 - 11.2013
Hospice Aide/Medical Records Technician
Crossroads Hospice
07.2011 - 03.2018
Certified Nursing Assistant -
Medical Education Development And Support Inc
High School Diploma -
William Chrisman High School
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