Vladimir Perez
Lawrence,MA
Summary
Marketing Community Liaison, with over 10 years experience with customer service and building relationships with referral sources. Compassionate Community Health Worker with 10 years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Community Health Liaison
Beyond Healthcare
Andover, MA
04.2016 - Current
- Managed over 50 customer calls per day.Increased sales by 10%".
- Explained required eligibility applications to patients and helped complete applications for services.
- Provided complex counseling and identified alternative resources for patient care.
- Helped vulnerable individuals navigate complex healthcare system.
- Obtained demographic, insurance and financial information from community members to offer thorough and personalized assistance.
- Targeted specific community groups with wellness and disease management information.
Medical Office Assistant
Lawrence Medical Center
Lawrence , MA
08.2013 - 09.2016
- Marketing, Intake, 2020
- Market company resources, high success rate;
- Prepare fax and receive every new referral;
- Billing and coding experience;
- Bilingual and fluent in writing and reading.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Insurance Specialist
Namaste Home Care
Lawrence, MA
04.2010 - 12.2012
- Marketing, Home Health Aid, (PCA), Marketing company in Hospitals and rehab center, high success rate
- Home Health Aide and PCA certified.
- Processed eligibility and benefits verification and authorization requests.
- Researched and resolved routine and complex issues.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Manager of Operations
General Mills
Methuen , MA
01.2007 - 03.2010
- Supervise a team of 8 employees;
- Dealt with the hiring, training, and account setup of the new hires;
- Floor planner and employee-duty lead;
- OSHA Certified (Kept the company up to code).
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Education
Criminal Justice
Middlesex Community College
Lowell, MA2007
High School Diploma - undefined
Lawrence High School
2006
Associate of Applied Science - Business Administration
Northern Essex Community College
Haverhill, MA05.2014
Skills
- Strong experience in customer service, business administration and human resources, Comfortable with all human resources and administration functions, strong Quality Assurance background, strong-tested analytical and resourceful aptitude, professional demeanor, over three years of supervisor experience
- All in all, familiar with vast array of systems, concepts and technologies that help excel in ever changing environment, including:
- Customer Service
- Microsoft Office Suite
- Business management
- Applied Sales
- Employee Supervision
- Windows, Mac
- Clerical Systems, HR
- Patient Flow
- Insurance Billing Procedures
- Phone and Email Etiquette
- Chronic illness understanding
- Reasoning ability
- Healthy living plans
Certification
- CMAS - Certified Medical Administrative Specialist
- NCMOA - Nationally Certified Medical Office Assistant
Languages
Spanish
Native or Bilingual
Timeline
Community Health Liaison
Beyond Healthcare
04.2016 - Current
Medical Office Assistant
Lawrence Medical Center
08.2013 - 09.2016
Insurance Specialist
Namaste Home Care
04.2010 - 12.2012
Manager of Operations
General Mills
01.2007 - 03.2010
Criminal Justice
Middlesex Community College
High School Diploma - undefined
Lawrence High School
Associate of Applied Science - Business Administration
Northern Essex Community College
Gym
I love to work out, it's a stress reliever and get me more motivated to be a better person overall.
Gym
I love to work out, it's a stress reliever and get me more motivated to be a better person overall.
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