Chadrack Paul
West Orange,NJ
Summary
To build a career in any field where I can fully Use my skills and experience.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
17
17
years of professional experience
Work History
Assistant Manager of Operations
Prime Group Holdings
06.2024 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
Uber Driver
Uber And Lyft
04.2021 - 12.2023
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
EL AL account Manager
Choice Aviation Services (C.A.S)
08.2019 - 03.2020
Office Supervisor
Worldwide Flight Services (W.F.S)
09.2008 - 08.2019
- Company Overview: Scandinavian Airline, Singapore Airline
- EL-AL Airlines, Ethiopian Airlines, Tap Portugal, Island Air, Lot Polish airlines
- Performing all aspects of export and Import and professional customer service
- Assisting in the warehouse for loading trucks, built-up freight as needed
- Scandinavian Airline, Singapore Airline
- EL-AL Airlines, Ethiopian Airlines, Tap Portugal, Island Air, Lot Polish airlines
Warehouse Supervisor
Alliance Ground INC
07.2017 - 08.2018
- Company Overview: Airlines (Cathay Pacific, Lufthansa, American Airlines, Emirates, Norwegian)
- Supervising all warehouse Activities to ensure all cargo stored on the respective location
- Airlines (Cathay Pacific, Lufthansa, American Airlines, Emirates, Norwegian)
Warehouse Supervisor
Total Airport Services (T.A.S)
11.2014 - 07.2017
- Company Overview: Airlines (Cathay Pacific, Lufthansa, American Airlines)
- Supervising all warehouse Activities to ensure all cargo stored on the respective location
- Airlines (Cathay Pacific, Lufthansa, American Airlines)
Education
BA - Enterprise Management
Institute University Quisqueya Ameriques (INUKA)
Skills
- SIRIUS
- CARGOSPOT
- WORD
- EXCEL
- OUTLOOK
Training
IATA Training, Dangerous Goods Regulations
Languages
English
Professional Working
Timeline
Assistant Manager of Operations
Prime Group Holdings
06.2024 - Current
Uber Driver
Uber And Lyft
04.2021 - 12.2023
EL AL account Manager
Choice Aviation Services (C.A.S)
08.2019 - 03.2020
Warehouse Supervisor
Alliance Ground INC
07.2017 - 08.2018
Warehouse Supervisor
Total Airport Services (T.A.S)
11.2014 - 07.2017
Office Supervisor
Worldwide Flight Services (W.F.S)
09.2008 - 08.2019
BA - Enterprise Management
Institute University Quisqueya Ameriques (INUKA)
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