Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chadstin Smith

Shreveport,LA

Summary

I am a versatile Information Technology Specialist with expertise in providing clients with clear and accessible guidance and practical advice. I consistently make a positive impact on customer interactions and engineering projects related to supported products. Known for being detail-oriented, organized, and meticulous, I thrive in fast-paced environments where meeting tight deadlines is essential. As an enthusiastic team player, I am fully prepared to contribute to the success of the company.

Overview

3
3
years of professional experience

Work History

Information Technology Specialist (25B)

Louisiana Army National Guard
07.2021 - Current
  • Assisted other soldiers in identifying issues and explained solutions to restore service and functionality.
  • Maximized system availability through development and testing of contingency plans.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Implemented and maintained virtual private networks.
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Diagnosed and executed resolution for network and server issues.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and resolved hardware and software issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted with updating technical support best practices for use by team.

Shift Manager

Adventure Fun Park
06.2020 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Tracked receipts, employee hours, and inventory movements.
  • Excelled in every store position and regularly backed up front-line staff.

Education

High School Diploma -

Caddo Parish Magnet High School
Shreveport, LA
05.2022

No Degree - Computer Science

Louisiana State University At Shreveport
Shreveport, LA
08.2027

Skills

  • Testing and Quality Assurance
  • Resolve Technical Problems
  • Equipment Maintenance
  • Switches and Routers
  • LAN and WAN Control
  • Hardware and Software Configuration
  • Application Installation
  • Mentoring

Timeline

Information Technology Specialist (25B)

Louisiana Army National Guard
07.2021 - Current

Shift Manager

Adventure Fun Park
06.2020 - Current

High School Diploma -

Caddo Parish Magnet High School

No Degree - Computer Science

Louisiana State University At Shreveport

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Chadstin Smith