Chi Sio
Philadelphia,PA
Summary
Information Technology professional with a Bachelor’s degree in Information Technology and hands-on experience as a U.S. Army National Guard 25B (Information Technology Specialist). Trained in providing Tier 1/2 technical support, troubleshooting Windows-based systems, and supporting users in secure, high-accountability environments. Proven ability to follow standardized procedures, work effectively under pressure, and support mission-critical operations. Seeking an IT Specialist or technical support role within the federal government where military discipline, technical skills, and public service values can be applied.
Overview
4
4
years of professional experience
Work History
Information Technology Specialist (25B)
United States Army
07.2025 - 11.2025
- Trained in core military IT operations, network administration, and information security.
- Configured, troubleshot, and maintained routers, switches, servers, and tactical communication systems.
- Gained hands-on experience with Active Directory, user account administration, and secure network access.
- Performed system diagnostics and resolved hardware/software issues in high-pressure operational environments.
- Operated within structured team environments emphasizing discipline, leadership, communication, and accountability.
- Security Clearance: Active DoD Secret
Customer Service/Office clerk
A-Best Insurance
05.2023 - 05.2025
- Answer customer calls, resolve policy-related questions, and provide professional assistance
- Greet visiting customers and assist with policy inquiries, changes, and renewals.
- Process customer data, update system data, and ensure policy information is accurate.
- Coordinate with insurance agents to communicate customer needs and ensure an efficient service experience.
Java Full Stack Developer(Intern)
Xpanxion
05.2022 - 10.2022
- Build the front-end of and back-end applications through Angular and Spring boot.
- Learning Knowledge of multiple front-end and back-end languages.
Education
BA - Information Science and Technology
Penn State University
08-2022
Skills
- Information technology support
- Windows operating systems
- Network fundamentals
- Troubleshooting hardware and software issues
- Customer/user technical support
- Cybersecurity awareness
- Documentation and reporting
- C#
- Java
- Python
- HTML/CSS
- PHP
- SQL
- MongoDB
- Github
- Visual Studio
- Canva
- MS Suite
Timeline
Information Technology Specialist (25B)
United States Army
07.2025 - 11.2025
Customer Service/Office clerk
A-Best Insurance
05.2023 - 05.2025
Java Full Stack Developer(Intern)
Xpanxion
05.2022 - 10.2022
BA - Information Science and Technology
Penn State University