Summary
Overview
Work History
Education
Skills
Timeline
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Chaella Hagan

Sand Springs,OK

Summary

Eager to learn with an aptitude and positive attitude, apply the knowledge gained to complete daily tasks with efficiency, and accuracy. Detailed oriented, critical thinking and analysis, creativity, diligent and perseverance, self-motivated and hardworking, completing task with little supervision. Team player with strong organizational skills, ready to help achieve company goals.

Overview

20
20
years of professional experience

Work History

Kiosk Clerk

River Spirit Casino
09.2014 - Current
  • Count out incoming cash, chips, or other items of monetary value, and verify the tally sheet for accuracy of count, denominational quantities and appropriate signature/date.
  • Prepare Kiosk cassettes for pre-loading according to denominational distribution; load Kiosk machines to approved bank limit; complete tally sheet on action or verify tally sheet if pre-loaded by another employee.
  • Record all transactions completed in automated accounting system; report deviations or errors in accordance with MIC.
  • Opening and closing machine doors. Unlock, lock doors; pulling and reinserting cash box from machines.
  • Perform verification assignments including counting and verifying.
  • Each team will be given assigned job duties along with being able to fill cassettes and balance Kiosk.
  • Additional duties as directed.


EVS Attendant

River Spirit Casino
05.2014 - 09.2014
  • Used industrial cleaning agents and equipment following safety procedures.
  • Moved furniture and other objects to perform adequate cleaning.
  • Prepared cleaning solutions and equipment in accordance with health and safety standards.
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Cage Cashier

River Spirit Casino
01.2013 - 05.2014
  • Processed various cash transactions and answered gaming customer questions.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Moved currency, coins and chips following exact security protocols.
  • Sold chips, tokens or tickets to patrons based on individual needs.
  • Trained, oriented and mentored new cashiers in money handling and cage security procedures.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Store Manager

Dolly Madison Bakery-Outlet
08.2004 - 11.2012
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Store Clerk

Dolly Madison Bakery-Outlet
05.2003 - 08.2004
  • Assisted customers by answering questions and fulfilling requests.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Issued detailed receipts to every paying customer as proof of purchase and to avoid discrepancies.
  • Operated POS systems to accurately process customer purchases.
  • Performed cash, card and check transactions to complete customer purchases.
  • Open and Close procedures.

Education

Bachelor of Science - American Studies

Oklahoma State University
Stillwater, OK
05.2023

Skills

  • Excellent Customer Service
  • Peer Relationships
  • Team Player
  • Detail-oriented
  • Critical Thinking and Analysis
  • Perseverance

Timeline

Kiosk Clerk

River Spirit Casino
09.2014 - Current

EVS Attendant

River Spirit Casino
05.2014 - 09.2014

Cage Cashier

River Spirit Casino
01.2013 - 05.2014

Store Manager

Dolly Madison Bakery-Outlet
08.2004 - 11.2012

Store Clerk

Dolly Madison Bakery-Outlet
05.2003 - 08.2004

Bachelor of Science - American Studies

Oklahoma State University

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Chaella Hagan