Chafarii La'Ann Williams
Customer Service Associate
Stafford,VA
Summary
Dynamic and results-oriented administrative professional with over 15 years of diverse experience in retail, direct sales, marketing, and within the Defense Health Agency and various commercial medical facilities. Possesses a strong ability to maintain a positive demeanor while effectively navigating complex interpersonal dynamics and cultural differences. Demonstrates exceptional flexibility and composure in managing responsibilities, consistently delivering high-quality results. Recognized as a diplomatic and analytical decision-maker with a keen understanding of risk assessment, complemented by a proven track record as an excellent team player.
Overview
26
26
years of professional experience
Work History
Product Demonstrator, Event Specialist
DMV -Walmart/Target retail Stores
02.2023 - Current
- On-Site in store product sampling and product demonstration with customers.
- Providing limited retail associate support and assistance for customers
- Establishing and conducting positive customer and store employees, management engagement; fostering healthy, pleasant and strong professional relationships.
- Featured Product brands ambassador.
- Part time
Restaurant / Front of House Crew Member
Chick-Fil-A, Amazon.com, AMXL Associate/FC Associate I, Amazon Flex Driver, Wal-Mart Neighborhood Market Associate, Personal Shopper, Deliver -PostMates & Door Dash & InstaCart Shopper
09.2021 - Current
- Provided, and displayed excellent customer service, wonderful communication skills.
- Assisted countless customers with their purchase orders and delivery process.
- Consistently, received excellent client and customer ratings (5 stars)
- Remained reliable, flexible, and respectful during all transactions and deliveries.
Brand Ambassador
Big Band Enterprise & T-ROC
04.2025 - 08.2025
- As the face and voice of Hisense at various assigned locations; responsibilities included but not limited too: set up, hosting, take down of live in-store demos and training evaluations.
- Working exclusively with Lowe's home improvement & Best Buy retailers to promote, support the Hisense brand.
- Assisting, engaging with consumers interested in home entertainment and home appliances. Consistently, building brand recognition and positively driving sales. Doing so by Achieving weekly, monthly sales targets. Working, training in house sales associates, managers and supporting specified market events.
- Daily, weekly duties consist of visiting 20 designated locations, ensuring products are property displayed, merchandising inventory, maintaining all associated equipment; completing market surveys, inventory analysis, updating sales reports and monitoring planogram accuracy.
- Ensuring point of sale merchandise and materials are accurately placed and products and properly priced.
- Constantly connecting with local retail partners and other brands in the field and location managers to identify regional opportunities and new horizons.
- Well recognized for the ability and technique of training, coaching and mentoring; management skills and proven ability to work independently, self driven.
- Separated due to company ,program restructuring, reduction in staff.
Operations Manager
Global marketing corporation. CDS & Costco
01.2023 - 11.2024
- Program development, curriculum design, and continuous support programs. Utilizing my skills and experience of developing and implementing effective training.
- Managing 42 direct reports.
- Daily usage of problem-solving and pivoting.
- Oversee employees and member interactions to ensure positive experience and proper representation for vendors and Costco
- Executed relentlessly by communicating professionally and efficiently between warehouse managers, scheduling, and Product Demonstrators
- Provided virtual/in-person, gloves on coaching, training to Shift Supervisors and Senior Shift Supervisors during various periods of time.
- Helping to maintain a positive work environment.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Consistently responsible for implementing policy and procedures, I always maintained a willingness to learn. It’s vital to stay coach-able, especially as a leader.
ABA Therapist Acting Behavioral Specialist
Paragon Autism Services
08.2022 - 12.2022
- As a trained and acting Behavioral Specialist / In home program facilitator, my duties, responsibilities were to support my assigned clients with behavioral health therapy.
- Providing functional processes and practical procedures to assess and improve IEP and behavioral intervention plans.
- Assist clients with daily living goals as well as developmental support.
- Perform, Data analytical collection, maintaining clientele records; as well as utilize informatics processing, applications.
- Remain well versed, up-to-date in Microsoft based data management systems.
Program Facilitator
Alternative Paths Training School
10.2021 - 04.2022
- As a classroom facilitator my responsibilities included but were not limited to: supporting the Special Education teacher, with carrying out lesson plans/activities to help students reach their academic goals.
- Providing occasional substitution duties if needed.
- Also responsible for assisting the students with daily physical tasks such as, using the restroom, hand washing, typical daily living, events, needs.
- The greatest part of my position was being the advocate and support for the students this was achieved by carrying out behavioral strategies (Applied Behavior Analysis) to include: Proactive & Reactive Strategies ;Crisis intervention
- Collect behavioral data based on each student's Individualized Education Plan (IEP) and Behavioral Intervention Plan (BIP)
- Additional duties were to assist with transportation of students between school and home door-to door, and during community-based instruction.
Clinical Information Systems Trainer
Walter Reed National Military Medical Center
05.2019 - 03.2020
- As a Clinical Information Systems Trainer, I am responsible for educating medical staff on the clinical information systems employed by the Military Healthcare System (MHS), assesses staff competencies regarding the use of these systems, and evaluates the effectiveness of the clinical information system training provided, in support of the organization's operational and strategic business objectives. Developed, implemented, training activities for the organization's clinical systems and provided end users with feedback on individual performance ranking.
- Assess competencies and capabilities of current 30 plus staff and occasional new hires to determine users' current level of knowledge. These tasks are accomplished by adhering to the platform parameters and organizational memorandums.
- Provide ongoing, end-user support and training in the clinical information systems applications via classroom, phone, remote access, or one-on-one training sessions. For DOD clinical information systems such as, but not limited to: Composite Healthcare System- CHCS, Armed Forces Health Longitudinal Technology Application AHLTA, CliniComp- EHR, Joint Legacy Viewer, HAIMS and MHS GENESIS for over 350 students and military treatment facility permanent medical staffers, Residents and Interns, nursing students, clinical technicians, weekly basis.
- Observe and document real-time use of all clinical information systems and propose improvements to existing workflows based on identified challenges, best practices and industry standards, collaborating with 100s of key staff members to redesign workflows based on these recommendations. Communicate with and provide training to clinical staff on changes to workflow and systems.
- Review and document current state workflow, complete training GAP analysis, propose improvements to the training curriculum to address identified errors and inconsistencies.
- Aided with implementations and optimization of the clinical systems.
- Review, placing and resolving, global help desk end user trouble tickets.
Hospital Corpsman Active & Reserve Duty
United States Navy
07.1999 - 08.2019
- As a primary medical waiver reviewer and clinical analyst for (BUMED), Bureau of Navy Medicine. My responsibilities consist of reviewing, vetting 100s of presented medical record cases to determine validity of medical disqualifications and training new Sailors, Marines’, and countless Reserve members. Ultimately making waiver/retention recommendations for said medical record cases.
- All my recommendations were made based on NAVMED instructions; firsthand experience and knowledge – Specifically operational experience, education, training, as well as the Division, M3 Readiness & Health Qualification and Standards mission requirements, and the specific application types. Daily categorizing and analyzing ICD9 & ICD 10, codes for case review submissions and data collection. Drafting clinical narratives, complete all submission requirements, forwarding cases to secondary reviewers which are licensed, certified clinicians for the final official naval recommendation and waiver determinations
- Collateral duties / additional responsibilities consisted of: Admin support assistant and Command Training Team Assistant. Routinely utilizing, improving the Command base communications; mentoring and training. Drafting, 40 plus power point presentations a quarter. Drafted professional correspondence to customers and Clinical Professionals. By specifically, using training methodologies and instructional techniques to individually facilitate and supported efforts on the moderate face to face, ALL HANDS, General Military Knowledge Training evolutions, which supported all BUMED & DHHQ staff and other personnel, from Jan. 2018 to Mar. 2019, to complete required interfaculty certifications.
- As one of the BUMED Command Urinalysis Program Coordinator, (Military drug screening program). Duties and responsibilities with this role; to provide comprehensive training and knowledge on drug and alcohol abuse prevention and uphold, enforce policy and procedures, regulations for all Navy military personnel. Conducting and maintaining frequent random drug screenings for detection purposes. Most importantly stress and implement frequent education and prevention seminars. Establish enhanced and constructive measures to eliminate the abuse usage of drugs and alcohol, over 500 plus assigned Headquarters Command & detachments, Sailors and Marines. When necessary, ensured procedural, guidance and documentation for treatment processes and disciplinary actions and administrative separation are appropriately conducted, per the program provisions and Navy instruction.
Education
Associate of Applied Science - Information Technology
NOVA –Northern Virginia Community College
Wood bridge, VAGeneral Education Studies - undefined
Cape Fear Community College
Wilmington, NC01.2015
Associate of Science - Registered Nursing
RCC – Riverside Community College & Mt. San Jacinto College
Riverside, Menifee, CA01.2012
Skills
- Certified Virginia Alcohol Seller/Server
- Certified Food Handler
- Basic Life Support
- DOD-EHR Applications Trainer
- Remedy- Tickets / Basic Help Desk Support
- Utilization of Remote Access Software
- Data Acquisition & Data Management
- ICD-9 Verification
- ICD-10 Verification
- Health Insurance Verification
- Data management
- Utilization of Microsoft Based Data Software & SharePoint Products
- Quality & Accessions, Medical History Case Reviewer
- Food and beverage preparation
- Customer focus
- Quick-learning
- Retail sales
CLEARANCE
Secret Clearance
Timeline
Brand Ambassador
Big Band Enterprise & T-ROC
04.2025 - 08.2025
Product Demonstrator, Event Specialist
DMV -Walmart/Target retail Stores
02.2023 - Current
Operations Manager
Global marketing corporation. CDS & Costco
01.2023 - 11.2024
ABA Therapist Acting Behavioral Specialist
Paragon Autism Services
08.2022 - 12.2022
Program Facilitator
Alternative Paths Training School
10.2021 - 04.2022
Restaurant / Front of House Crew Member
Chick-Fil-A, Amazon.com, AMXL Associate/FC Associate I, Amazon Flex Driver, Wal-Mart Neighborhood Market Associate, Personal Shopper, Deliver -PostMates & Door Dash & InstaCart Shopper
09.2021 - Current
Clinical Information Systems Trainer
Walter Reed National Military Medical Center
05.2019 - 03.2020
Hospital Corpsman Active & Reserve Duty
United States Navy
07.1999 - 08.2019
General Education Studies - undefined
Cape Fear Community College
Associate of Science - Registered Nursing
RCC – Riverside Community College & Mt. San Jacinto College
Associate of Applied Science - Information Technology
NOVA –Northern Virginia Community College
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