Hannah Gill
Barre
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Direct Client Service Specialist II
DMV
01.2024 - Current
- Resolved customer inquiries through effective problem-solving and communication strategies.
- Mentored junior team members, fostering skill development and promoting a collaborative work environment.
- Provided knowledgeable service and support for all customer needs.
- Trained new team members on best practices in client services, elevating overall team performance.
- Accepted and processed payments, updated accounts and issued receipts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Maintained multiple back office tasks while still proforming expected daily duties.
Housekeeper/Office Assistant
Vermont Rental Solutions
10.2023 - Current
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Followed safety procedures when handling hazardous materials.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
Dog Groomer
Petco
07.2021 - 10.2023
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Scheduled appointments for clients using online software programs.
- Kept detailed records of services performed for each animal client.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
- Ensured safety of animals at all times by following established safety protocols.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Monitored inventory levels of supplies necessary to perform grooming services.
- Supervised apprentice groomers during daily operations.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Embroidery Manager and Production
CATALST DESIGN
08.2019 - 03.2020
- Responsible for keep production area clean and making sure products are finished and sent out on time and an excellent quality
- Being able to multitask and keep a clear head under pressure is a large portion of the job
- Accomplishments: worked a live screen-printing event in NYC on Broadway street for Levi’s
- I started out lowest on the totem pole and quickly advanced in the company
- I was recognized for being able to multitask many orders at once, along with being an extremely hard worker
- Someone who could be taught anything and feel confident enough to accomplish a task on my own when only being showed how to do something once.
HOUSE CLEANING, AIMEE’S CLEANING
01.2007 - 01.2018
- Cleaning residential and commercial spaces to maintain a clean and profession atmosphere
Cashier/server
Dunkin Doughnuts
09.2015 - 01.2016
- Responsible for serving customers, accepting payment and making change, cash out processes, maintaining a clean and safe work environment in accordance with State and food industry regulations
- Effectively assisting with customer complaints/concerns
- Accomplishments: recognized for excellent customer service and not getting flustered with difficult situations.
Snowmobile operator
Green Mountain Snowmobile adventures
11.2014 - 04.2015
- Responsible for safely transporting clients on snowmobile tours
- Maintaining snow machines in optimum working order.
Stylist
Salon ruelle
12.2013 - 12.2014
- Hair stylist including but not limited to coloring, cutting, waxing, manicure/pedicure
- Cleaning and stocking work stations
- Scheduling using computer scheduling program
- Accepting payment and making change, assisting with client complaints and concerns
- Maintain a safe work and customer environment according to State regulations
- Accomplishments: Gained independence while working alone in salon managing cliental and performing opening and closing procedures.
Server/ Hostess
idle time: formally known as Crop Bistro and Brewery
04.2013 - 04.2014
- Manage 6-10 table section per shift
- Taking food/drink orders, serving
- Hosting and planning seating for other waitresses
- Customer service
- Handling/resolving customer complaints as necessary
Retail
Cosmo Prof
04.2012 - 09.2012
- Cashier, customer services, accepting payments
- Receive and take care of inventory.
Education
High School Diploma -
Obriens School of Cosmetology
12.2012
Lamoille Union High School
12.2011
Skills
- Excellent communication skills
- Dealing with payments and cash intake
- Infection Control
- Residential Cleaning
- Customer Service
- Bloodborne Pathogen Training
- Guest Relations
- Computer skills
- Creative solutions
- Document management
- Email etiquette
Timeline
Direct Client Service Specialist II
DMV
01.2024 - Current
Housekeeper/Office Assistant
Vermont Rental Solutions
10.2023 - Current
Dog Groomer
Petco
07.2021 - 10.2023
Embroidery Manager and Production
CATALST DESIGN
08.2019 - 03.2020
Cashier/server
Dunkin Doughnuts
09.2015 - 01.2016
Snowmobile operator
Green Mountain Snowmobile adventures
11.2014 - 04.2015
Stylist
Salon ruelle
12.2013 - 12.2014
Server/ Hostess
idle time: formally known as Crop Bistro and Brewery
04.2013 - 04.2014
Retail
Cosmo Prof
04.2012 - 09.2012
HOUSE CLEANING, AIMEE’S CLEANING
01.2007 - 01.2018
Lamoille Union High School
High School Diploma -
Obriens School of Cosmetology
Volunteer Community Services
- Lamoille Area Cancer Network – fundraising and walking for 15+ years.
- Work with Police department to demonstrate problems with teen drinking and how to resolve underage drinking parties.
- Vermont Youth Conservation Corp. – cleaned invasive plant species from Missisquoi Valley Reserve and Planted Trees in Williston
Communication Skills
Excellent communication skills in several different work environments.
References
Nick Bailey, Friend, 10, Laborer – ST Paving, 802-730-5267 Tiffany Landry, Friend, 14, Product Manager – Catalyst Design, 802-595-3688 Julie Landry, Friend, 14, Principal – Laraway School, 802-635-2805 Lisa Wolfgang, Coworker, 1, Office Manager – Catalyst Design, 914-715-6293