Matthew Thompson
Omaha,NE
Summary
Dynamic Client Service Specialist with a proven track record at Applied Underwriters, excelling in communication and documentation. Demonstrated leadership in managing operations at Collazo Corp, optimizing delivery routes and ensuring safety compliance. Strong telephone and computer skills enhance efficiency and client satisfaction, driving successful outcomes in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Client Service Specialist
Applied Underwriters
Omaha, NE
01.2025 - Current
- Facilitated communication between incoming callers and claim adjusters.
- Communicated billing status updates to medical providers to ensure accurate financial tracking.
- Evaluated incoming claims, maintaining high standards of detail-oriented documentation.
Manager
Collazo Corp
Grand Island, NE
08.2020 - 01.2025
- Oversaw operations of 30+ drivers, ensuring adherence to safety protocols and timely delivery and pickup schedules.
- Oversaw maintenance operations and documentation for 40+ vehicles, ensuring compliance with safety regulations.
- Facilitated training sessions for drivers on safety protocols and advanced driving techniques.
- Designed and optimized delivery routes to enhance efficiency and timeliness.
Team Lead
Buckle
Kearney, NE
08.2017 - 06.2019
- Executed order processes to guarantee accurate product delivery to customers.
- Oversaw nightly operations, ensuring accurate product placement and timely delivery to customers.
Education
High School Diploma -
Northwest High School
Grand Island, NE05.2016
Skills
- Telephone skills
- Excellent communication skills
- Computer skills
- Leadership skills
Accomplishments
- Member of the 12 K.I.D.S organization that raised funding to help design and build a toddler friendly playground for the community
- HHS Schramm Student Committee Member
Timeline
Client Service Specialist
Applied Underwriters
01.2025 - Current
Manager
Collazo Corp
08.2020 - 01.2025
Team Lead
Buckle
08.2017 - 06.2019
High School Diploma -
Northwest High School